Article published: 18 September 2018
We hope you have had a relaxing summer break and have returned recharged and ready for the next Academic year. As always, The ICT Service Helpline is here to help.
Just as a reminder, when you call us on 0300 300 0000 there is menu with a new option to reach the Technical Services Team direct (Press 2).
You might also like to make use of our online Helpdesk. If you haven’t yet requested your log in credentials, then please call us on 0300 300 0000 (Press 1).
Using the online Helpdesk means you can do a number of things online rather than having to call:
- Create, monitor the progress and close your own tickets online
Plus, Admin Users from a school can:
- Manage the contact details and school information held on our system
- Check your agreements and all tickets for your school
- Run reports useful for budget planning and reviewing your usage of our services.
You can always contact The ICT Service Helpline on 0300 300 0000 or email firstname.lastname@example.org