SME Grade Wireless


A small to medium sized school wireless solution

The challenge


Schools have seen a shift in the way in which their networks are utilised in recent years. With a switch from computer suites to laptop trolleys and the introduction of mobile devices such as iPads, wireless network dependency has grown exponentially in recent years. As more and more devices require internet/network access via these wireless networks it is important to have effective connectivity in schools.In the past, simple wireless trolley solutions were suitable for devices to access basic resources on the school’s network, but these solutions now struggle with the content distributed from learning resources such as Purple Mash to multiple devices at a time. What is required is a more robust and intelligent solution offering consistent performance and minimal school management.

 

The solution


If your school would like a group of children to have a device, with each device accessing resources, then this is the solution for you. In general we recommend no more than 15 devices per access point. If your school would like more than this, either now or potentially in the future, then you should choose our Education Grade Wireless solution.

SME Grade is a small or medium school wireless solution for schools that are looking to improve on their current trolley solutions or to offer a more modern wireless solution but do not require all the benefits of the Education Grade solution. It offers a reliable and robust wireless solution for mobile devices and laptops with support for up to 450Mbps through-put on the AP Pro, or 1300Mbps on the Unifi AP AC (dependent on configuration and client specifications.)

We offer two support packages:

Basic Install: Initial installation will be carried out by our third party contractor for Access Point placements and The ICT Service Installation team will carry out the controller installation to your local server onsite at school. All support and upgrades will need to be carried out by the school onsite technician. If your school has taken Scheduled Technician Support your technician can do the support and upgrade.
Managed Service: The ICT Service will install the Access Points locally and the controller on the server in the Data Centre. All support and upgrades are covered in this support package.

 

How our service works


The ICT Service will schedule a date for a member of the Install team to carry out the survey. After the survey, The ICT Service will order the equipment and arrange our third party contractor to install the Access Points and implement the controller software on the school server. The controller software for SME Grade Wireless is installed locally on the school server and would therefore be subject to updates by your local onsite technician.

The benefits

  • Competitively priced.

  • Ability to roam.

  • Suitable for small and medium-sized enterprise markets.

 

Frequently asked questions


Will I be able to roam around the school with the SME Grade Wireless solution?
SME Grade wireless will enable you to move around the school with your device, but the experience of roaming is not as efficient as you would receive from a single channel solution.Do I require an additional wireless controller?
No, the software does not require a separate controller; the software can be run locally on your school server or, if you opt for our managed solution, the controller is based in our data centre. You may require additional hardware, such as a switch, in your network cabinet to run the wireless access points, but we can advise you on this.How are the APs mounted?
The APs are not intrusive and can be wall mounted or mounted to ceiling tiles.

Is it possible to have outdoor coverage?
Yes, the SME Grade solution offers outdoor access points, meaning coverage can be provided to external parts around the school, such as a playground.

Is SME Grade Wireless recommended for multi-storey school buildings?
No, we would recommend the Education Grade Wireless solution for a multi-storey school building. The Education Grade solution continually adapts the configuration of its access points to ensure adequate signal strength and interference reduction.

How does the Education Grade Wireless Solution compare to the SME (Small to Medium-sized Enterprises) Grade Wireless Solution?

Education Grade Wireless  SME Grade Wireless
Cloud-based centralised management
Ability to roam
Traffic shaping
Small footprint, more APs needed
Enterprise security, including BYOD policies
Suitable for large primary school / secondary school
Integrated mobile device management
1:1 device usage
2:1 device usage
Ongoing support / maintenance
Multi-channel architecture

Availability


All schools in Cambridgeshire and the surrounding counties – Contact us for a bespoke quote.

Price

Contact us for a bespoke quote

Availability

All schools in Cambridgeshire and the surrounding counties - Contact us for a bespoke quote.


What people say about us

Sharon was very helpful, she dealt with query very quickly

A. Watson, Orchards Primary School about The ICT Service Helpline

Michaela explained problem perfectly and enabled me to create and link further codes without any problems. Thank you.

M. Seaton, Coates Primary School about FMS – The ICT Service Helpline

Always helpful and patient!

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

Jo Puckering was very helpful with our request. Thank you Jo!

H. Owen, Shirley Primary School about ELearning

The engineer, Matt, worked very hard to resolve the issue as fast as possible, without his skills and knowledge the issue would have taken me much longer I cannot praise him high enough.

S. Rumbelow, Sir Harry Smith Community College about Technical Services

As I am new to the role I am very grateful for the patient and helpful approach adopted by The ICT Service Helpline Team

S. Murray, Bewick Bridge Primary School about The ICT Service Helpline

As always, Rob was very helpful and sorted out my problem speedily and efficiently as I was on a short timescale!

M. Ramsey, Grove Primary about The ICT Service Helpline

I was unsure of how to put an online questionnaire onto the school website, I needed assistance with this! Help was received very promptly and efficiently and this enabled me to help another member of staff. Thank you Jo :)

A. Sheldon, Monkfield Primary School about School Website Service

Excellent help from Kath - many thanks.

M. Seaton, Coates Primary School about The ICT Service Helpline

Jane was extremely polite, helpful and definitely knowledgeable. I was happy and confident as she explained to me how she was able to resolve my issue, and did so in a short space of time. I am always impressed how staff on the Helpline know so much!

J. Pollock, Abbots Ripton Primary School about The ICT Service Helpline

Really appreciated the clear guidance and information which helped fully resolve the issue I had and increase my understanding of the system I was using.

L. Billington, Granta Special School about The ICT Service Helpline

Very happy with all aspects of the resolution process. I even found answers to questions I hadn't asked! Thank you

C. Ashley, Ely St John's Primary School about The ICT Service Helpline

As always, the knowledge and assistance was second to none.

J. Medvesek, UTC Cambridge about The ICT Service Helpline

Usual helpful and patient advice. Thank you very much!

A. Maskell, St Matthew's Primary School about The ICT Service Helpline

Donna worked very quickly to resolve the issues.

S. Butler, Holywell Primary School about The ICT Service Helpline

The problem onsite following our LAN re-configuration was complex, needing Matt's expertise to fully resolve our wireless and printing issues. It took a while, the issues were multiple and had to be pinned down individually. As we uncovered various issues, Matt reconfigured aspects of our switches to resolve them. All is now working well.

C. Clee, Crosshall Junior Academy about Technical Services

Very helpful on the phone. I was very pleased with the quick response. If anything I was the one slow in responding to the email I was sent. Thank you for all your help.

J. Branch, Upwood Primary School about The ICT Service Helpline

What would we do without you?

C. Robinson, Meldreth Primary School about The ICT Service Helpline

Excellent service.

P. Steel, Castle Camps Primary School about The ICT Service Helpline

Excellent response producing successful result. Thank you Michaela!

C. Ashley, Ely St John's Primary School about The ICT Service Helpine

Always so quick and professional.

Clerk of Governors, Swaffham Bulbeck Primary School about The ICT Service Helpline

As always your lovely staff are helpful and instructive dealing with my often stupid mistakes!

G. Topley, Fen Ditton Primary School about The ICT Service Helpline

An online request was made, no assistance was given on a 1-2-1 basis, but the issue was resolved very quickly!

S. Collins, Granta Special School about Online Helpdesk – The ICT Service Helpline

I spoke to Donna. She is always friendly and extremely helpful as are all the Helpline team

K. Dixon, Ridgefield Primary School about The ICT Service Helpline

Really helpful as usual and sorted the problem speedily. Thank you. Will make my life much easier today!

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

Always good to know that Jane is just a phone call away :)

L. Fowler, Abbey College about The ICT Service Helpline

Always helpful and understanding, no matter how small the problem!

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

Polite, professional and sorted out my issue quickly. In addition, the Helpline rep gave me tips on how to solve the problem should it arise again.

A. Howell, Monkfield Park Primary School about The ICT Service Helpline

Always extremely helpful and knowledgeable- Thank you

E. Rudd, Hartford Junior School about The ICT Service Helpline

No complicated IT talk, just plain, good information and help as requested.

Clerk of Governors, Swaffham Bulbeck Primary School about ELearning

Solved problem straight away. Many thanks.

M. Seaton, Coates Primary School about The ICT Service Helpline

So happy you are at the end of the phone line for never-ending queries!!!

C. Robinson, Meldreth Primary School about The ICT Service Helpline

Efficient, polite and kept me well informed. Lovely telephone manner. The issue was dealt with quickly enabling me to continue with my busy day. I was told exactly what the problem had been.

C. DeMartino, Castle Special School about The ICT Service Helpline

I spoke with Jane on the helpline she was such a great support giving me invaluable advise and help. I couldn't have asked for anything more. Great work.

D. O'Bryan, Great & Little Shelford Primary School about The ICT Service Helpline

Quick response and problem sorted quickly. Kept informed and problem resolved - thank you!

J. Watts, Little Paxton Primary School about The ICT Service Helpline

As always, Rob was very helpful and efficient.

M. Ramsey, Grove Primary about The ICT Service Helpline

Excellent help straight away. Thank you.

M. Seaton, Coates Primary School about The ICT Service Helpline

Kath answered my call and as ever was brilliant, sorted the problem out immediately and gave me instructions on how to fix the problem should it occur again.

S. Byford, Elm Primary School about The ICT Service Helpline

Rob was very helpful as always and resolved my query by logging into my screen to show me how to do what was needed. Thank you.

D. Hewett, Kimbolton Primary Academy about The ICT Service Helpline

Donna is always so helpful and resolves issues. Thank you!

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

Customer service is great. Clear and concise information always given very promptly, nothing is too much trouble.

H. Leete, Gamlingay First School about The ICT Service Helpline

Life-saving restoration of folder from Central Hosting - Thanks very much.

D. Baslington, Bellbird Primary School about The ICT Service Helpline

The issue was dealt with very quickly and Kath also telephoned to ensure that it was working correctly.

L. Dennis, Isleham Primary about The ICT Service Helpline

As always, no complaints with the service. Problem was resolved promptly without any fuss and certainly without making me feel useless :)

S. Pilkington, Spinning Infants School about The ICT Service Helpline

What would I do without you? I can't thank you enough for the way you support me, and that goes to the whole team, you are all a credit to The ICT service. Knowing you are there makes the day a bit better. I can pick up that phone have a wobble and help is on hand.

R. Mack, Fields Children's Centre about The ICT Service Helpline

Pleasant and very helpful. Thank you

M. Bennett, Granta Special School about The ICT Service Helpline

I felt that the issues we had were easily dealt with and helpful advice was given.

S. Preston, Pilgrim Pupil Referral Unit about The ICT Service Helpline

Issue resolved quickly by a helpful member of staff

C. Munroe, Spaldwick Primary School about The ICT Service Helpline

Everyone on the helpdesk are so helpful and they always sort out any problems speedily and efficiently. Thank you.

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

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