A fast, efficient and cost-effective solution to the majority of your ICT problems.
Our technical support team can remotely access your computers in an instant, allowing them to see what you see, quickly locate the problem and implement a solution.
The helpdesk is just a quick call or email away. You can also open support tickets online via our dedicated customer portal.
Telephone & Remote Technical Support covers all IT equipment in the school, including:
- Hardware and software issues
- Internet access
- Password resets
- Difficulty logging in
- Managing user accounts
- Network problems
- Email access
- Audio-Visual equipment
- Mobile device support
- Backup problems
Over 95% of problems can be resolved by our technical support helpdesk team without the need for an onsite visit by one of our technicians.
What happens when you call?
We will take the details of your issue and create a Ticket which is logged in our system with a unique reference number. All Tickets are prioritised according to severity. Our Technicians will make every effort to resolve your Ticket during first contact. If your Ticket cannot be resolved immediately, one of our Technicians will own and manage it through to resolution and provide regular updates.
This service is available via telephone from Monday to Thursday 9:00am – 5.00pm and Friday 9.00am – 4:30pm.
You can also report technical issues at any time, day or night by: