Annual Technical SupportWith four different packages, you will find the right level of Technical Support for your annual requirements. You choose the best package for your school. |
Telephone
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Onsite
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Onsite
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Onsite
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Unlimited Telephone Support | ✔ | ✔ | ✔ | ✔ |
Online Helpdesk Access for Ticket Logging | ✔ | ✔ | ✔ | ✔ |
Technical Support Across the Whole School | ✔ | ✔ | ✔ | ✔ |
Network Support & Monitoring | ✔ | ✔ | ✔ | ✔ |
Wireless Network Support | ✔ | ✔ | ✔ | ✔ |
Support for Audio-Visual Equipment | ✔ | ✔ | ✔ | ✔ |
Assistance to Restore Data from Existing Backups | ✔ | ✔ | ✔ | ✔ |
Mobile Device Support | ✔ | ✔ | ✔ | ✔ |
File Server Troubleshooting | ✔ | ✔ | ✔ | ✔ |
User Account Management: Create / Delete Accounts | ✔ | ✔ | ✔ | ✔ |
Password Resets | ✔ | ✔ | ✔ | ✔ |
Procurement Advice | ✔ | ✔ | ✔ | ✔ |
Enhanced DBS Checked Staff | ✔ | ✔ | ✔ | ✔ |
Advice, Guidance and Recommendations | ✔ | ✔ | ✔ | ✔ |
Hours Onsite Included | 10, 20 or 40 | 10, 20 or 40 + Scheduled Visits | 10, 20 or 40 + Scheduled Visits | |
Account Management Meeting | ✔ | ✔ | ✔ | |
Urgent Site Visits (e.g. Ofsted Visit) | *✔ | ✔ | ✔ | ✔ |
Loan Network Switches in the Event of Failure | ✔ | ✔ | ✔ | |
Windows Server Update Services Management | ✔ | ✔ | ✔ | |
Installation of Software | ✔ | ✔ | ✔ | |
Anti-Virus Management | ✔ | ✔ | ✔ | |
Dedicated ICT Support Engineer with Scheduled Technician Visits | ✔ | ✔ | ||
Asset Management | ✔ | ✔ | ||
Backup Status Check | During Visit | Daily | ||
ICT Recycling with Data Destruction Certificate | *✔ | *✔ | ✔ | ✔ |
Discounted Annual Portable Appliance Testing (PAT) | ✔ | ✔ | ||
ICT Technical Strategic Review | ✔ | |||
Loan Server in the Event of Failure | ✔ | |||
Proactive Monitoring of File Server | ✔ |
*Available at an additional charge
