Comprehensive SIMS support from our accredited Helpdesk
The Helpdesk aims to resolve all issues on first contact whenever possible and can be contacted by telephone, email or through the dedicated support portal.
Benefit from regular communications and guidance notes on all key processes, including advice on SIMS housekeeping, best practice and how to troubleshoot common issues.
SIMS Support includes:
- Maintenance of pupil and staff records
- Statutory returns and reporting
- End of year processes
- Pupil Premium management
- SOLUS 3 / update management
- Dinner Money
- Parent App
Our expertise, guidance and training will ensure you get the most out of your SIMS system, allowing you to focus on teaching and learning.
What happens when you call?
We will take the details of your issue and create a Ticket which is logged in our system with a unique reference number. All Tickets are prioritised according to severity. Our Helpdesk analysts will make every effort to resolve your Ticket during first contact. If your Ticket cannot be resolved immediately, one of our analysts will own and manage it through to resolution, providing regular updates.
This service is available via telephone from Monday to Thursday 9:0am – 5.00pm and Friday 9.00am – 4:30pm.
You can also report technical issues at any time, day or night by: