Expertise and guidance from our accredited Helpdesk
Our comprehensive support means you will benefit from our expertise and guidance to ensure you get the most out of ScholarPack; allowing you to focus on teaching and learning.
ScholarPack is the only MIS designed specifically for primary schools. Their system has been developed by working with primary schools just like yours – so you can be confident this MIS will save you time and make your life easier.
We provide support for:
- Assessment (add-on)
- Comms & ScholarPack Parents App
What happens when you call?
We will take the details of your issue and create a Ticket which is logged in our system with a unique reference number. All Tickets are prioritised according to severity. Our Helpdesk analysts will make every effort to resolve your Ticket during first contact. If your Ticket cannot be resolved immediately, one of our analysts will own and manage it through to resolution, providing regular updates.
This service is available via telephone from Monday to Thursday 9:0am – 5.00pm and Friday 9.00am – 4:30pm.
You can also report technical issues at any time, day or night by: