An experienced, trained and technical member of staff to complete necessary onsite maintenance would be desirable for any school. However, for most schools employing and training technical staff is far from cost effective.
Choose a schedule to fit the needs of your school
The challenge
However, for most schools, employing and training technical staff is far from cost effective.
The solution
A Technician will visit your school in line with your chosen schedule option. Our technicians have a wealth of knowledge and experience working in school environments. Each technician also has the support of our Technical Support 1st, 2nd & 3rd line teams, ensuring schools receive a professional support service.
Why choose The ICT Service?
Standard checks include:
- anti-virus (maintenance and updates)
- Windows updates (WSUS deployment to clients)
- backup status
- available drive space.
Tasks completed on each visit are entered in our CRM system, generating a report which is emailed to a nominated recipient. In the event that an incident or request needs to be escalated, your technician will liaise with other teams within The ICT Service or third parties to ensure a speedy resolution.
 |
How our service works
Example Schedule Options
1 visit every 2 months (term time only) |
3 hour visit (half-day visit) |
7 hour visit (full-day visit) |
|
1 visit every month (term time only) |
3 hour visit (half-day visit) |
7 hour visit (full-day visit) |
|
1 visit every 2 weeks (term time only) |
3 hour visit (half-day visit) |
7 hour visit (full-day visit) |
|
1 visit every week (term time only) |
3 hour visit (half-day visit) |
7 hour visit (full-day visit) |
Frequently asked questions about Scheduled Technician Support
How do we log issues for the technician?
Incidents/requests will be logged by the school, ideally in a logbook or electronically via email, prior to each visit.
How do we prioritise their work?
On each visit your technician can meet with a named contact, ideally the ICT Coordinator. This provides an opportunity to ensure all required tasks listed are given the correct priority.
What if there are no issues?
In addition to any logged or requested tasks, your technician will also complete a number of standard checks to ensure your systems are running smoothly.
How do we know when issues are resolved?
All tasks completed during a visit will be entered in our service desk system. An email report containing the details of tasks completed will be sent within a week of the visit to a named contact.
How many visits do we get?
All schools will be sent a schedule of visits. We will provide no less than 6 Bi Monthly, 10 monthly, 19 fortnightly or 37 weekly visits. Weekly visits may fluctuate depending on the school year.
