ICT SEND Advice

Technology can support children with a variety of difficulties


The ICT SEND Advice Service is for children that do not have an Education Health and Care Plan (EHCP) or who have not been able to access a funded ICT SEND Assessment or a general consultation on a strategic approach to using technology to support children with SEND.

The ICT Service has provided ICT SEN Assessments for over 10 years and is well regarded for providing personalised and professional advice for children with a wide spectrum of special educational needs and disabilities in mainstream schools.

We carry out all assessments on behalf of START (the Cambridgeshire County Council Statutory Assessment and Resources Team).

Schools are recognising the benefits of using technology to support learning and to promote independence for children with special educational needs. In response to demand from schools we are now offering a scaled-down version of this service for children who do not have an EHCP or who have not been successful in obtaining an assessment funded by Cambridgeshire County Council.

We help children experiencing a variety of difficulties including:

  • Fine and gross motor issues
  • Dyslexia
  • Autistic Spectrum including Asperger’s Syndrome
  • Physical Disabilities
  • Dyspraxia
Schools fund assessments and equipment through a variety of means including Pupil Premium, parental contribution or with money already provided for children with SEND.

We offer:

SEND Technology Advice
Around a Specific Child
Assessment and a short written recommendation* supplied within five working days (including preparation and travel time).
SEND Technology Advice Consultation
Approach to be agreed in advance. General advice or strategic approach to using technology to support SEND.
  • Advice can be given for purchasing any equipment recommended.
  • Training can also be provided, at an extra cost, for any software or hardware that is recommended.
  • Advice and information can also be provided in order to make accessibility adjustments to a variety of devices to meet the specific needs of a child.
  • We will work with you to see what can be achieved within your budget or to make the most of what you already have in place within your school.
If you have pupils that you believe would benefit from using technology to support their learning, but are unsure of what is possible, then please contact us.

* It is important to note that the recommendations provided cannot be used as evidence to support an application for funding or resources from any organisation or authority.

What people say about us

Had a problem with the Entrust fob, emailed and within a very short time, all sorted. Thank you!

Julie Warman, Littleport Primary School - 29 January 2021 about Technical Support

Jane has been very patient and sorted out my issues. She gives you the confidence to know that the problem will be resolved in a timely manner.

Diane Baslington, Bellbird Primary -18 June 2021 about Helpline

Excellent response to my email query. Sorted as quickly as humanly possible in the current situation. Thank you!

Chris Ashley, Ely St John's Primary - 30 November 2020 about Helpline

Great response. Put me back on track for the first day of term. Thank you!

Chris Ashley, Ely St John's Primary - 7 June 2021 about Helpline

So patient and happy to go over the details to ensure I could replicate the process again without assistance - fantastic. Thank you.

Jo Black, Arbury Primary - 29 June 2021 about Technical Support

A complex issue was promptly solved after thorough investigation through remote control of my laptop.

Stuart Wilkinson, Westfield Junior - 7 June 2021 about Technical Support

Prompt and courteous service. Comprehensive and informative response.

Fiona Hyndman, DFE Device Project - 2 June 2021 about Business Support

I like the option to email queries/questions that I do not need an immediate response to - always answered in a helpful and timely manner.

Sharon Murray, Cherry Hinton Primary School - 8 December 2020 about Helpline

As always ICT service had the answer - very quickly and very clear - thank you

Annie Urquhart, Icknield Primary School - 18 December 2020 about Helpline

Knowledgeable and keen to get issues resolved.

Caroline Barker, Great Abington Primary - 22 June 2021 about Helpline

Rob was super-efficient and helpful, as always! Thank you!

Kate Barnes, Spring Meadow Infants - 27 November 2020 about Helpline

Very happy that this job was turned around so quickly and efficiently. I really appreciate as this will help the school a lot in organising events for those children in school and those children home learning to ensure everyone is involved.

Rochelle Butcher, Hemingford Grey Primary School - 29 January 2021 about Technical Support

Kath always provides the best of help and I would not have got through the last year without her!

Kerry Darby, Elton Primary - 1 June 2021 about FMS Support

Excellent service as always. Good to know that we have a knowledgeable and fabulous team supporting schools.

Diane Baslington, The Bellbird Primary School - 2 March 2021 about Technical Support

As usual, my query was dealt with extremely quickly and efficiently by Karen at the ICT service. Would highly recommend their services.

Nadine Purcell, Stukeley Meadows Primary - 17 June 2021 about Helpline

Karen is always super helpful! Thank you.

Sharon Simpson, Great Gidding Primary - 9 June 2021 about Helpline

A perfect service thank you Daniel; you are amazing.

Cathy Smith, Sir Harry Smith Community College - 23 June 2021 about Technical Support

Excellent service.

Jeanette Speed, Over Primary - 30 June 2021 about Helpline

Kath is always the best of help. Thank you.

Kerry Darby, Elton Primary School - 15 October 2020 about School Finance Consultancy

Excellent service as always. Thank you Vannessa.

Lynnda Osborne, Girton Glebe Primary - 30 June 2021 about Helpline

Excellent service and very quick from when I had logged my issue to it being resolved. Instructions were simple to follow and worked straightaway. Thank you very much for such an efficient service and also thank you for thinking of making certain processes simpler for the users.

Sonia Singh, Guilden Morden Primary School - 25 January 2021 about Technical Support

Donna kept communicating with me throughout my technical & communication difficulties which I am extremely grateful for! Thank you very much Donna :)

Yvonne Jenner, Ashbeach Primary School - 21 January 2021 about GDPR DPO Service

Fast and efficient service as always from Vanessa at The ICT Service :-)

Godmanchester Bridge Academy - 14 June 2021 about Helpline

Daniel was excellent with the roll out and assisted with a few glitches with the licensing as well.

Sarah Keeble, Bramford Primary School - 15 December 2020 about Technical Support

I wish my Internet at home was as fast as Rob. My life would be much less frustrating.

Julie Warman, Littleport Primary School - 6 November 2020 about Helpline

Emailed the request across, matter was dealt with quickly, kept in the loop all the way through. Thank you.

Mrs Pearce, Bottisham Primary School - 19 January 2021 about Technical Support

Impressive resolution to my issue, thanks!

Sally Merson, Wheatfields Primary School - 28 January 2021 about Technical Support Team

Excellent response time and quality of response. Donna always has time to discuss issues, advise on how to address our concerns and put our minds at rest, if appropriate. Thank you Donna.

Chris Ashley, Ely St John's Primary - 9 November 2020 about Consultancy Services

Thank you for the immediate response to my problem. Sorted within seconds!

Chris Ashley, Ely St John's Primary - 3 February 2021 about Helpline

Bespoke training according to our organisation's needs and all questions answered. Also follow up support and guidance was invaluable.

Iman Ibn Tahaikt, Abu Bakr Islamic School - 4 December 2020 about GDPR DPO Service

Vanessa was very helpful - didn't make me feel silly!

Hannah Burnham, Newton Primary School - 16 October 2020 about Helpline

I was very pleased with the way The ICT service were able to help tp diagnose the issues remotely and get support from an engineer within a reasonable time frame despite some hiccups along the way. efficient, helpful and friendly service as always. Thank you!!

Emma Little, Linton Infant School - 23 February 2021 about Technical Support

Excellent response. Jane sorted me out within minutes, as usual. Thank you!

Chris Ashley, Ely St John's Primary - 2 March 2021 about Helpline

I am very grateful that my OneDrive issue has been solved. It may seem like a small thing but it makes life so much easier. THANK YOU!!

Amanda Burniston, Hilgay Riverside Academy - 1 December 2020 about Technical Support

Chris responded very quickly and solved the issue.

Sarah Bowie, Linton Heights Junior School - 1 February 2021 about Technical Support

Excellent service as always, Michael went above and beyond to resolve our issue. Many thanks indeed.

Matt Courtman, Cromwell Community College - 9 June 2021 about Technical Support

Jane has the expertise to sort any SIMS problem. A real asset.

Beverley Clowes, Bottisham Primary School - 14 January 2021 about Helpline

Karen is always really helpful, thank you!

Sharon Simpson, Great Gidding Primary - 16 June 2021 about Helpline

Happy with the support we have received and the discussions following any questions we have. GDPR is always a challenge but the support enables us to feel confident with what we are doing and what we need to do next.

Lee Frost, Great Paxton Primary - 14 June 2021 about DPO Service

Great service, issued resolved within minutes.

Esther Hay, Spring Common Special School - 6 November 2020 about Helpline

I think the service has been excellent. I was a bit wary at first - I was unsure how long it would take you to respond, or if you would even respond at all - but the speed and efficiency with which you have dealt with every concern or question I have had, has been amazing. Thoroughly recommend.

Cath Causer, Manea Primary School - 27 October 2020 about Technical Support

Jo Puckering is superb!

Rebecca Soper, St John's Primary School - 7 January 2021 about Technical Support

Claire and Jane patiently dealt with this complex problem and resolved it for us in the end. Thank you very much to both of them!

Anne Maskell, St Matthew's Primary School - 30 September 2020 about Helpline

SIMS issue resolved quickly - Thank you Sharon!

Office Staff, Spaldwick Primary School - 6 October 2020 about Helpline

Jane was a knowledgeable as ever.

Beverley Clowes, Bottisham Primary School - 19 October 2020 about Helpline

The issue I had was resolved very quickly and easily and in a professional and friendly manner. I really appreciate having had my problem sorted so speedily! Thank you.

Amanda Hill, Ermine Street Church Academy - 5 January 2021 about Helpline

Totally happy with the quality and speed of the response which will help us move forward with our remote learning. Thank you Vanessa!

Chris Ashley, Ely St John's Primary - 5 October 2020 about Helpline

Brilliant service and very quick response, especially in these really difficult times. The report was exactly what I requested.

Nadine Purcell, Stukely Meadows Primary School - 26 January 2021 about Helpline

I am always impressed by how helpful and supportive the staff at ICT are. On this occasion Donna helped me and she was brilliant. Thank you!

Gill Dunbavin, Isleham Primary - 21 January 2021 about Helpline

Great service. Thank you for bearing with me, Karen, on a very difficult day.

Chris Ashley, Ely St John's Primary - 23 June 2021 about Helpline

Jane was wonderful very helpful she sorted out the problem quickly.

Dianne O'Bryan, Great & Little Shelford Primary - 29 June 2021 about Helpline

As always; prompt, pleasant and helpful.

Lillian Guyler, Fields Children's Centre - 24 June 2021 about Helpline

Immediate resolution to the issue via the knowledge and experience of Kath Ryans at The ICT Service

Nadine Purcell, Stukely Meadows Primary School - 1 October 2020 about School Finance Consultancy

Excellent response, at the drop of a hat and issue resolved inside a very few minutes. :)

Maureen Marsh, Godmanchester Bridge Academy - 25 June 2021 about Helpline

I needed an incorruptible version of our headed paper as one of the logos had been updated. Within about 5 minutes of emailing my request, the amended version was in my inbox - thanks Rob!

Julie Warman, Littleport Primary School - 16 March 2021 about Helpline

Jane is always quick to respond and very helpful. what would we do without her??

Cathy Smith, Sir Harry Smith Community College - 8 February 2021 about Helpline

Clare was extremely helpful as are all the team.

Katie Dixon, Ridgefield Primary School - 19 November 2020 about Helpline

Always have great confidence that The ICT Helpline will help you to solve your problem, fab service as always.

Esther Hay, Spring Common Special School - 6 November 2020 about Helpline

ALWAYS a speedy response with no problems. I'm notified as soon as the problem/request is resolved. Excellent service. Thank you.

Sam Pilkington, Spinning Infants - 28 June 2021 about Helpline

Once we were able to set up the remote session, it was efficient and Michelle resolved both my issues. I was kept informed along the way as to what she was doing. Great service. Thank you.

Sonia Singh, Guilden Morden Primary School - 17 November 2020 about Technical Support

I appreciate how expeditiously the issue was resolved and communicated back to me.

David Walker, Downham Market Academy - 28 January 2021 about Technical Support

Daniel went the extra mile and helped me solve the problem. With his persistence and determination, he saved us from being charged unnecessarily by contractors.

Mei Gao, Meridian Primary - 22 June 2021 about Technical Support

We couldn't manage without Lee's expertise, thank you so much for your patience.

Clare Kirk, St Bede's School - 15 June 2021 about Technical Support

We are very grateful for the help, attention and advice given by our ICT technician on these visits.

Diane Baslington, The Bellbird Primary School - 30 September 2020 about Technician Support

Always so helpful and informative.

Sarah Coulson, Colville Primary School - 6 January 2021 about Technical Support

We are very fortunate to have Donna as DPO. She always responds quickly, gives sensible advice and will follow up in writing for reference.

Ilona Wrigley, Oakdale Primary School - 30 November 2020 about GDPR DPO Service

Very happy with the service and the speed at which my request was actioned.

Lizzy Bennett, St Laurence Primary - 22 June 2021 about Helpline

Excellent service. Problem resolved efficiently. Information shared in a friendly manner.

Sam Brown, Sutton Primary School - 2 November 2020 about Technician Support

Kath always finds a solution - thanks!

Sandra Adderley, Barton Primary School - 26 November 2020 about School Finance Consultancy

Immediate response to my FMS issue and problem sorted within minutes, as usual. Thank you Kath!

Chris Ashley, Ely St John's Primary - 16 March 2021 about School Finance Consultancy

Daniel could not have been more patient in determining the issue and resolving it. I am so happy with the service and support that is always given from the ICT service. Thank you

Cathy Smith, Sir Harry Smith Community College - 10 March 2021 about Technical Support

Karen - thank you as always!

Kerry Darby, Elton Primary - 11 June 2021 about Helpline

A very quick resolution and very clearly explained. Thanks.

Sally Merson, Wheatfields Primary School - 26 January 2021 about Technical Support

Very supportive as always! Your expert knowledge is needed and welcomed....Thank you.

Julia Lindley, Barrington Primary - 24 June 2021 about Helpline

Daniel was very helpful and resolved my issue with STAR accounts.

Karen Thorpe, Tilney St Lawrence Primary School - 30 June 2021 about Technical Support