Cloud Backup Service


The ICT Service has designed a Cloud Backup service for schools

Remove the need to maintain a local backup solution

The challenge


At present schools have to change data cartridges on a daily basis to ensure their curriculum servers and associated data are backed up effectively. Schools have to consider cover for sickness or annual leave, meaning the process for changing over backup data cartridges can break down, causing backups to fail and your data to be unprotected.

Schools are advised to take at least one data cartridge offsite to be stored in a safe location, in case of a major disaster in school – i.e. fire or flood.

Data cartridges and associated hardware are expensive to purchase and can prove unreliable over time. Existing backup solutions are not encrypted, meaning the safe storage of backed up data becomes more critical.

 

The solution


The ICT Service has a Cloud Backup service that:

  • removes the need for a school to retain, maintain and invest in a local backup solution – saving you approximately £1000 on the purchase price of a new server
  • remotely backs up your school server every evening to a secure UK based Datacentre.
  • removes the need for on-site school staff to change data cartridges according to a certain schedule
  • automates the entire backup process, freeing up staff from managing it and allowing them to focus on core business tasks
  • drives down storage management costs, and significantly improves Backup Service Level Agreements (SLAs) internally
  • removes the need to take any data cartridges off-site
  • provides a scalable solution allowing schools to choose their data retention period
  • allows for backups of cloud services such as Office 365
  • includes the full management of your data backups including requests to restore data.

You simply log a call with The ICT Service Helpline detailing the file(s) that needs to be restored and we take care of the rest

 

How our service works


 

  • We will back up your local server data every weekday.
  • Your data is encrypted in transit and at rest using government grade encryption algorithm AES-256
  • No need for local disks / tapes to be changed. (Temporary space equal to your system volume is required to ensure successful backups).
  • In the event of a complete local server failure: once you have a working server in place (we can offer additional services to fix your broken server or procure a new one), we will provide you
  • with the most recent backup of all of your data and operating system over your internet connection. .
  • Recovery of individual files after accidental deletion or data corruption is also covered and requests for retrieval should be logged with The ICT Helpline and we will restore for you
  • We will aim to complete a full data restore within 24 hours (subject to the amount of data).
 .
Backup Storage Tiers:
  • 25GB, 50GB and 100GB – Recommended for Cloud services and email backups
  • 250GB, 500GB, 750GB, 1024GB, 1280GB, 1536GB and 2048GB – Recommended for data backups
 .

 

Frequently asked questions about the Cloud Backup Service


Where is the Cloud? Is the storage based in the UK / USA / Europe?
The solution is based in UK Datacentres and conforms to necessary security standards.

How is data restoration requested and what priority will it be given?
Requests for restores will be logged through The ICT Service Helpline; we will then determine the priority of each case depending on impact to the customer.

How easy is it to do a restore data from a Cloud Backup?
All restores can be carried out by The ICT Service on your behalf. In the case of individual profiles / folders, these will be restored over your Internet connection.

How is the Cloud Backup process managed?
Cloud Backups will be scheduled and will take place every weekday between the hours of 7pm to 8am.

Will Cloud Backup software or processes slow down normal working environment?
It is unlikely that the Cloud Backup software and processes will affect the user working environment due to the time of day the backup will occur.

How many previous backups are stored?
The default solutions will store a total of 120 working days of backups on a rolling basis. If you would like a longer timeframe for your backups, you can contact us for a bespoke quote

Does Cloud Backup work with all operating systems?
The Cloud Backup solution is designed to work with Server 2008 and later operating systems.

Download the Cloud Backup information


What people say about us

The problem onsite following our LAN re-configuration was complex, needing Matt's expertise to fully resolve our wireless and printing issues. It took a while, the issues were multiple and had to be pinned down individually. As we uncovered various issues, Matt reconfigured aspects of our switches to resolve them. All is now working well.

C. Clee, Crosshall Junior Academy about Technical Services

What would I do without you? I can't thank you enough for the way you support me, and that goes to the whole team, you are all a credit to The ICT service. Knowing you are there makes the day a bit better. I can pick up that phone have a wobble and help is on hand.

R. Mack, Fields Children's Centre about The ICT Service Helpline

Very happy with all aspects of the resolution process. I even found answers to questions I hadn't asked! Thank you

C. Ashley, Ely St John's Primary School about The ICT Service Helpline

Jane was extremely polite, helpful and definitely knowledgeable. I was happy and confident as she explained to me how she was able to resolve my issue, and did so in a short space of time. I am always impressed how staff on the Helpline know so much!

J. Pollock, Abbots Ripton Primary School about The ICT Service Helpline

Very helpful on the phone. I was very pleased with the quick response. If anything I was the one slow in responding to the email I was sent. Thank you for all your help.

J. Branch, Upwood Primary School about The ICT Service Helpline

Sharon was very helpful, she dealt with query very quickly

A. Watson, Orchards Primary School about The ICT Service Helpline

I felt that the issues we had were easily dealt with and helpful advice was given.

S. Preston, Pilgrim Pupil Referral Unit about The ICT Service Helpline

An online request was made, no assistance was given on a 1-2-1 basis, but the issue was resolved very quickly!

S. Collins, Granta Special School about Online Helpdesk – The ICT Service Helpline

Excellent help straight away. Thank you.

M. Seaton, Coates Primary School about The ICT Service Helpline

So happy you are at the end of the phone line for never-ending queries!!!

C. Robinson, Meldreth Primary School about The ICT Service Helpline

Polite, professional and sorted out my issue quickly. In addition, the Helpline rep gave me tips on how to solve the problem should it arise again.

A. Howell, Monkfield Park Primary School about The ICT Service Helpline

I spoke with Jane on the helpline she was such a great support giving me invaluable advise and help. I couldn't have asked for anything more. Great work.

D. O'Bryan, Great & Little Shelford Primary School about The ICT Service Helpline

Everyone on the helpdesk are so helpful and they always sort out any problems speedily and efficiently. Thank you.

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

Solved problem straight away. Many thanks.

M. Seaton, Coates Primary School about The ICT Service Helpline

Excellent response producing successful result. Thank you Michaela!

C. Ashley, Ely St John's Primary School about The ICT Service Helpine

Pleasant and very helpful. Thank you

M. Bennett, Granta Special School about The ICT Service Helpline

What would we do without you?

C. Robinson, Meldreth Primary School about The ICT Service Helpline

No complicated IT talk, just plain, good information and help as requested.

Clerk of Governors, Swaffham Bulbeck Primary School about ELearning

Life-saving restoration of folder from Central Hosting - Thanks very much.

D. Baslington, Bellbird Primary School about The ICT Service Helpline

I was unsure of how to put an online questionnaire onto the school website, I needed assistance with this! Help was received very promptly and efficiently and this enabled me to help another member of staff. Thank you Jo :)

A. Sheldon, Monkfield Primary School about School Website Service

Excellent help from Kath - many thanks.

M. Seaton, Coates Primary School about The ICT Service Helpline

As always your lovely staff are helpful and instructive dealing with my often stupid mistakes!

G. Topley, Fen Ditton Primary School about The ICT Service Helpline

The issue was dealt with very quickly and Kath also telephoned to ensure that it was working correctly.

L. Dennis, Isleham Primary about The ICT Service Helpline

Rob was very helpful as always and resolved my query by logging into my screen to show me how to do what was needed. Thank you.

D. Hewett, Kimbolton Primary Academy about The ICT Service Helpline

As always, Rob was very helpful and efficient.

M. Ramsey, Grove Primary about The ICT Service Helpline

Jo Puckering was very helpful with our request. Thank you Jo!

H. Owen, Shirley Primary School about ELearning

The engineer, Matt, worked very hard to resolve the issue as fast as possible, without his skills and knowledge the issue would have taken me much longer I cannot praise him high enough.

S. Rumbelow, Sir Harry Smith Community College about Technical Services

As always, Rob was very helpful and sorted out my problem speedily and efficiently as I was on a short timescale!

M. Ramsey, Grove Primary about The ICT Service Helpline

Always helpful and understanding, no matter how small the problem!

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

Issue resolved quickly by a helpful member of staff

C. Munroe, Spaldwick Primary School about The ICT Service Helpline

Quick response and problem sorted quickly. Kept informed and problem resolved - thank you!

J. Watts, Little Paxton Primary School about The ICT Service Helpline

Donna is always so helpful and resolves issues. Thank you!

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

I spoke to Donna. She is always friendly and extremely helpful as are all the Helpline team

K. Dixon, Ridgefield Primary School about The ICT Service Helpline

Efficient, polite and kept me well informed. Lovely telephone manner. The issue was dealt with quickly enabling me to continue with my busy day. I was told exactly what the problem had been.

C. DeMartino, Castle Special School about The ICT Service Helpline

As always, the knowledge and assistance was second to none.

J. Medvesek, UTC Cambridge about The ICT Service Helpline

Always so quick and professional.

Clerk of Governors, Swaffham Bulbeck Primary School about The ICT Service Helpline

Always extremely helpful and knowledgeable- Thank you

E. Rudd, Hartford Junior School about The ICT Service Helpline

Always helpful and patient!

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

As I am new to the role I am very grateful for the patient and helpful approach adopted by The ICT Service Helpline Team

S. Murray, Bewick Bridge Primary School about The ICT Service Helpline

Kath answered my call and as ever was brilliant, sorted the problem out immediately and gave me instructions on how to fix the problem should it occur again.

S. Byford, Elm Primary School about The ICT Service Helpline

Usual helpful and patient advice. Thank you very much!

A. Maskell, St Matthew's Primary School about The ICT Service Helpline

Really appreciated the clear guidance and information which helped fully resolve the issue I had and increase my understanding of the system I was using.

L. Billington, Granta Special School about The ICT Service Helpline

Customer service is great. Clear and concise information always given very promptly, nothing is too much trouble.

H. Leete, Gamlingay First School about The ICT Service Helpline

Michaela explained problem perfectly and enabled me to create and link further codes without any problems. Thank you.

M. Seaton, Coates Primary School about FMS – The ICT Service Helpline

Always good to know that Jane is just a phone call away :)

L. Fowler, Abbey College about The ICT Service Helpline

As always, no complaints with the service. Problem was resolved promptly without any fuss and certainly without making me feel useless :)

S. Pilkington, Spinning Infants School about The ICT Service Helpline

Donna worked very quickly to resolve the issues.

S. Butler, Holywell Primary School about The ICT Service Helpline

Really helpful as usual and sorted the problem speedily. Thank you. Will make my life much easier today!

S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline

Excellent service.

P. Steel, Castle Camps Primary School about The ICT Service Helpline

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