Comprehensive FMS support from our Capita accredited Helpdesk
Our Helpdesk staff work closely with the Local Authority bank account team and the School Financial Advisers in order to provide support that meets your exact needs.
The Helpdesk aims to resolve all issues on first contact whenever possible and can be contacted by telephone, email or through the dedicated support portal.
Benefit from regular communications on key financial processes, best practice and how to troubleshoot common financial issues.
FMS Support includes:
- Accounts Payable / Receivable
- General Ledger
- Budget Management
- Month / Year End processes
- VAT Returns
- Asset management
- Purchase orders & invoicing
- Financial housekeeping best practice
Our expertise and guidance will ensure you get the most out of FMS and are fully compliant with financial statutory requirements.
What happens when you call?
We will take the details of your issue and create a Ticket which is logged in our system with a unique reference number. All Tickets are prioritised according to severity. Our Helpdesk analysts will make every effort to resolve your Ticket during first contact. If your Ticket cannot be resolved immediately, one of our analysts will own and manage it through to resolution, providing regular updates.
This service is available via telephone from Monday to Thursday 9:0am – 5.00pm and Friday 9.00am – 4:30pm.
You can also report technical issues at any time, day or night by: