Expertise and guidance from our experienced Helpdesk
Our comprehensive support means you will benefit from our expertise and guidance to ensure you get the most out of Arbor; allowing you to focus on teaching and learning.
Arbor helps schools of all sizes work better, with intuitive tools designed to make a difference.


We provide support for:
- Intuitive Dashboards
- Attendance
- Report Builder
- Easy Assessments
- My Classroom
- Progress
- Behaviour
- Parent and student portals
- Communications
- SEN
- Integrations
- Payments
- Arbor App
- Census made simple
- Clubs and trips
- Admin automation
- Safeguarding
- Group/LA data returns
- Timetabling
- Live link to Excel
- Calendar
- Meals
- Cover
- Interventions
- Staff and HR
What happens when you call?
We will take the details of your issue and create a Ticket which is logged in our system with a unique reference number. All Tickets are prioritised according to severity. Our Helpdesk analysts will make every effort to resolve your Ticket during first contact. If your Ticket cannot be resolved immediately, one of our analysts will own and manage it through to resolution, providing regular updates.
This service is available via telephone from Monday to Thursday 9:0am – 5.00pm and Friday 9.00am – 4:30pm.
You can also report technical issues at any time, day or night by:
- Logging a Ticket via the Online Helpdesk
- Emailing support@theictservice.org.uk
- Calling 0300 300 0000 and leaving a voicemail.
