Our support will continue throughout COVID-19 disruption
Article published: 17 March 2020
All staff at The ICT Service are working hard to ensure that we can continue to provide Telephone & Remote Support for our customers, whether ‘in school’ or delivering lessons remotely.
Please do bear with us as we try to work through all of the tickets now logged in our system. You may find we are a little slower coming back to you but we are doing our very best to ensure we are there for you if you need us.
Our thoughts are with you all at this challenging time.
To reassure you, the current support mechanisms remain in place, so all school staff can continue to call us on 0300 300 0000 or email us at firstname.lastname@example.org.
You can use these details for ANY request, whether it’s sales, consultancy or support.
Provided our staff are themselves well enough to work, they will all be available across the board, this includes:
- Application Support to help your office staff using their MIS or Finance packages, and for general support issues such as resetting passwords or remote access.
- Technical Support to help you with technical ICT issues.
- Curriculum / Learning / SEN Support for help and assistance in your teaching and learning activities, and helping you with ideas for delivering lessons in the classroom or remotely.