End of Support for DfE Laptops
Briefing for Schools and Academies that received DfE laptops from Cambridgeshire or Peterborough Local Authorities
Notification of end of DfE support for Filtering and Safeguarding
This information is for all schools and academies that may have received laptops, tablets, Chromebooks and 4G routers for children and young people between March and September 2020.
We hereby hand over ownership of all DfE devices provided by Cambridgeshire and Peterborough Local Authorities to schools and academies that received them.
End of Warranty Support for DfE Devices
DfE devices were delivered with a 12-month warranty from date of order. This means the majority of devices now have no manufacturer warranty remaining. Any future repairs will need to be funded.
DfE Safeguarding and Antivirus support
Where devices were delivered to schools with DfE restrictions applied, note that these restrictions will cease to be operational after 30 September 2021.
It is the responsibility of the school or education setting to ensure adequate safeguarding measures are in place for any devices used by young people.
DfE has provided comprehensive guidance on resetting restricted laptops:
If you need help resetting your laptops, please contact your support provider.
Acquiring device passwords
If you have been provided with Windows Laptops via The ICT Service (on behalf of Cambridgeshire or Peterborough Local Authorities) you can request passwords for the devices you have as follows:
Send a formatted email to The ICT Service to request passwords for specific laptops. You will need to provide a list of serial numbers, one per line.
DfE Provided 4G Routers
DfE will provide data for 4G routers until 31 July 2021. If you are planning to continue to make use of these routers, you will need to reset them by 16 July 2021.
DfE has provided comprehensive guidance on resetting restricted routers:
If you need help resetting your 4G router, please contact your support provider.