The ICT Service

Helpful and clear in explaining and solving the problem.

Always have great confidence that The ICT Helpline will help you to solve your problem, fab service as always.

Couldn't have been friendlier or more helpful. Thank you :)

Prompt, helpful and pro-active support - thank you.

Emailed the request across, matter was dealt with quickly, kept in the loop all the way through. Thank you.

Clear and thorough response with all information clearly shared so we understood the information shared and the action we needed to take in what was a more unusual request for help.

I am very grateful that my OneDrive issue has been solved. It may seem like a small thing but it makes life so much easier. THANK YOU!!

Had a problem with the Entrust fob, emailed and within a very short time, all sorted. Thank you!

A perfect service thank you Daniel; you are amazing.

So patient and happy to go over the details to ensure I could replicate the process again without assistance - fantastic. Thank you.

Karen - thank you as always!

Karen was very quick to respond to my query, which had been sent to her via bank account team, so I was not expecting such a quick response. Thank you

Bespoke training according to our organisation's needs and all questions answered. Also follow up support and guidance was invaluable.

Spot on service as always

Brilliant service and very quick response, especially in these really difficult times. The report was exactly what I requested.

ALWAYS a speedy response with no problems. I'm notified as soon as the problem/request is resolved. Excellent service. Thank you.

Jo Puckering is superb!

We couldn't manage without Lee's expertise, thank you so much for your patience.

I wish my Internet at home was as fast as Rob. My life would be much less frustrating.

Happy with the support we have received and the discussions following any questions we have. GDPR is always a challenge but the support enables us to feel confident with what we are doing and what we need to do next.

Very happy that this job was turned around so quickly and efficiently. I really appreciate as this will help the school a lot in organising events for those children in school and those children home learning to ensure everyone is involved.

Jane was a knowledgeable as ever.

Excellent service as always, Michael went above and beyond to resolve our issue. Many thanks indeed.

Prompt and courteous service. Comprehensive and informative response.

Prompt service even in the holidays - thank you

Karen is always really helpful, thank you!

The issue I had was resolved very quickly and easily and in a professional and friendly manner. I really appreciate having had my problem sorted so speedily! Thank you.

As always; prompt, pleasant and helpful.

Daniel was excellent with the roll out and assisted with a few glitches with the licensing as well.

A complex issue was promptly solved after thorough investigation through remote control of my laptop.

Knowledgeable and keen to get issues resolved.

Jane was wonderful very helpful she sorted out the problem quickly.

Daniel could not have been more patient in determining the issue and resolving it. I am so happy with the service and support that is always given from the ICT service. Thank you

Excellent service. Problem resolved efficiently. Information shared in a friendly manner.

Very happy with the service and the speed at which my request was actioned.

I was very pleased with the way The ICT service were able to help tp diagnose the issues remotely and get support from an engineer within a reasonable time frame despite some hiccups along the way. efficient, helpful and friendly service as always. Thank you!!

Excellent service.

Amazing help and support! Claire was very helpful - thank you so much.

Great service. Thank you for bearing with me, Karen, on a very difficult day.

Daniel was very helpful and resolved my issue with STAR accounts.

Always very helpful and cheerful member of staff - Vanessa. Never have any issues and always a good level of service.

Jane is always quick to respond and clear in explanation.

Great service, issued resolved within minutes.

Always so helpful and informative.

Claire and Jane patiently dealt with this complex problem and resolved it for us in the end. Thank you very much to both of them!

Would give 11 [out of 10] if I could. Thank you for all of your help.

Excellent service as always. Thank you Vannessa.

All good thank you.

Very prompt at resolving the issue and rang to update. Thank you

Jane has been very patient and sorted out my issues. She gives you the confidence to know that the problem will be resolved in a timely manner.

Claire was fab as always! Thank you!

Great response. Put me back on track for the first day of term. Thank you!

Karen is always super helpful! Thank you.

It's time saving to have someone help with something that would have taken a long time to sort.

Excellent response to my email query. Sorted as quickly as humanly possible in the current situation. Thank you!

Saved me loads of time. Thank you.

Great, friendly service. Thank you!

Excellent service as always. Good to know that we have a knowledgeable and fabulous team supporting schools.

We are very fortunate to have Donna as DPO. She always responds quickly, gives sensible advice and will follow up in writing for reference.

Problem discussed in detail and response received by email in minutes. Thank you Karen!

As usual, my query was dealt with extremely quickly and efficiently by Karen at the ICT service. Would highly recommend their services.

Friendly service responder, sorted the issue myself but good to know that assistance was there if needed.

Excellent response. Jane sorted me out within minutes, as usual. Thank you!

Very efficient service

I like the option to email queries/questions that I do not need an immediate response to - always answered in a helpful and timely manner.

Really helpful and quick service, explained what he was doing and outcome.

Impressive resolution to my issue, thanks!

I think the service has been excellent. I was a bit wary at first - I was unsure how long it would take you to respond, or if you would even respond at all - but the speed and efficiency with which you have dealt with every concern or question I have had, has been amazing. Thoroughly recommend.

We are so grateful for Michelle's support

Excellent response, at the drop of a hat and issue resolved inside a very few minutes. :)

Karen is so helpful; I wouldn't be able to do my job if it wasn't for her. Thank you Karen

Donna kept communicating with me throughout my technical & communication difficulties which I am extremely grateful for! Thank you very much Donna :)

Rob was super-efficient and helpful, as always! Thank you!

Thank you for the immediate response to my problem. Sorted within seconds!

Once we were able to set up the remote session, it was efficient and Michelle resolved both my issues. I was kept informed along the way as to what she was doing. Great service. Thank you.

Thanks, David and Adam, they were very helpful.

SIMS issue resolved quickly - Thank you Sharon!

Daniel went the extra mile and helped me solve the problem. With his persistence and determination, he saved us from being charged unnecessarily by contractors.

Jane is always quick to respond and very helpful. what would we do without her??

Daniel has been a great help as always, fixing an awkward issue!

Totally happy with the quality and speed of the response which will help us move forward with our remote learning. Thank you Vanessa!

I appreciate how expeditiously the issue was resolved and communicated back to me.

Everybody was fantastic - especially for a Monday morning!

We are very grateful for the help, attention and advice given by our ICT technician on these visits.

Vanessa was very helpful - didn't make me feel silly!

Jane's help was amazing. I would not have been able to complete the task without her help. Thank you.

Very helpful and efficient

Fast and efficient service as always from Vanessa at The ICT Service :-)

First class service as usual.

Very supportive as always! Your expert knowledge is needed and welcomed....Thank you.

A very quick resolution and very clearly explained. Thanks.

Excellent service and very quick from when I had logged my issue to it being resolved. Instructions were simple to follow and worked straightaway. Thank you very much for such an efficient service and also thank you for thinking of making certain processes simpler for the users.

Chris responded very quickly and solved the issue.

Always polite, friendly and helpful

Just wanted to drop a quick note to thank you for the ICT assessment this morning. It was a such a valuable process for us. I really feel that your knowledge and expertise will ensure that our student's learning can move forward using technology. We are excited about the opportunities we will now be able to offer her.

It was useful for myself as a SENCO too. I can see more clearly how I could use technology better to benefit all our children with additional needs.

It is always good to have the support of our ICT Service GDPR DPO officer. Thank you Vanessa.

I needed an incorruptible version of our headed paper as one of the logos had been updated. Within about 5 minutes of emailing my request, the amended version was in my inbox - thanks Rob!

Super duper support from Donna, as ever.

As always ICT service had the answer - very quickly and very clear - thank you

Jane has the expertise to sort any SIMS problem. A real asset.

Communication was fantastic.

I am always impressed by how helpful and supportive the staff at ICT are. On this occasion Donna helped me and she was brilliant. Thank you!

Thank you Clare for resolving remote access fob issues promptly and efficiently

Excellent response time and quality of response. Donna always has time to discuss issues, advise on how to address our concerns and put our minds at rest, if appropriate. Thank you Donna.

Subject Access Requests are very complex and challenging, having Donna as our DPO not only gave us the confidence that we were approaching this in the right way but that we would be gently and carefully guided through the necessary steps. We cannot thank her enough!

Clare was extremely helpful as are all the team.

Great service as always!