The ICT Service

Donna kept communicating with me throughout my technical & communication difficulties which I am extremely grateful for! Thank you very much Donna :)

Daniel was excellent with the roll out and assisted with a few glitches with the licensing as well.

Jo Puckering is superb!

I appreciate how expeditiously the issue was resolved and communicated back to me.

Thank you for the immediate response to my problem. Sorted within seconds!

Excellent response to my email query. Sorted as quickly as humanly possible in the current situation. Thank you!

I like the option to email queries/questions that I do not need an immediate response to - always answered in a helpful and timely manner.

The issue I had was resolved very quickly and easily and in a professional and friendly manner. I really appreciate having had my problem sorted so speedily! Thank you.

We are very grateful for the help, attention and advice given by our ICT technician on these visits.

Rob was super-efficient and helpful, as always! Thank you!

Kath is always the best of help. Thank you.

Excellent response time and quality of response. Donna always has time to discuss issues, advise on how to address our concerns and put our minds at rest, if appropriate. Thank you Donna.

Brilliant service and very quick response, especially in these really difficult times. The report was exactly what I requested.

I think the service has been excellent. I was a bit wary at first - I was unsure how long it would take you to respond, or if you would even respond at all - but the speed and efficiency with which you have dealt with every concern or question I have had, has been amazing. Thoroughly recommend.

Jane was a knowledgeable as ever.

Great service, issued resolved within minutes.

I am always impressed by how helpful and supportive the staff at ICT are. On this occasion Donna helped me and she was brilliant. Thank you!

Excellent service as always. Good to know that we have a knowledgeable and fabulous team supporting schools.

Immediate resolution to the issue via the knowledge and experience of Kath Ryans at The ICT Service

SIMS issue resolved quickly - Thank you Sharon!

Immediate response to my FMS issue and problem sorted within minutes, as usual. Thank you Kath!

Excellent response. Jane sorted me out within minutes, as usual. Thank you!

Excellent service. Problem resolved efficiently. Information shared in a friendly manner.

Jane has the expertise to sort any SIMS problem. A real asset.

Very happy that this job was turned around so quickly and efficiently. I really appreciate as this will help the school a lot in organising events for those children in school and those children home learning to ensure everyone is involved.

Bespoke training according to our organisation's needs and all questions answered. Also follow up support and guidance was invaluable.

Chris responded very quickly and solved the issue.

Claire and Jane patiently dealt with this complex problem and resolved it for us in the end. Thank you very much to both of them!

Excellent service and very quick from when I had logged my issue to it being resolved. Instructions were simple to follow and worked straightaway. Thank you very much for such an efficient service and also thank you for thinking of making certain processes simpler for the users.

Always have great confidence that The ICT Helpline will help you to solve your problem, fab service as always.

As always ICT service had the answer - very quickly and very clear - thank you

Kath always finds a solution - thanks!

A very quick resolution and very clearly explained. Thanks.

I was very pleased with the way The ICT service were able to help tp diagnose the issues remotely and get support from an engineer within a reasonable time frame despite some hiccups along the way. efficient, helpful and friendly service as always. Thank you!!

Once we were able to set up the remote session, it was efficient and Michelle resolved both my issues. I was kept informed along the way as to what she was doing. Great service. Thank you.

I am very grateful that my OneDrive issue has been solved. It may seem like a small thing but it makes life so much easier. THANK YOU!!

Clare was extremely helpful as are all the team.

I needed an incorruptible version of our headed paper as one of the logos had been updated. Within about 5 minutes of emailing my request, the amended version was in my inbox - thanks Rob!

Jane is always quick to respond and very helpful. what would we do without her??

Impressive resolution to my issue, thanks!

I wish my Internet at home was as fast as Rob. My life would be much less frustrating.

Emailed the request across, matter was dealt with quickly, kept in the loop all the way through. Thank you.

We are very fortunate to have Donna as DPO. She always responds quickly, gives sensible advice and will follow up in writing for reference.

Totally happy with the quality and speed of the response which will help us move forward with our remote learning. Thank you Vanessa!

Always so helpful and informative.

Daniel could not have been more patient in determining the issue and resolving it. I am so happy with the service and support that is always given from the ICT service. Thank you

Had a problem with the Entrust fob, emailed and within a very short time, all sorted. Thank you!

Vanessa was very helpful - didn't make me feel silly!