The ICT Service

We are very fortunate to have Donna as DPO. She always responds quickly, gives sensible advice and will follow up in writing for reference.

Brilliant service and very quick response, especially in these really difficult times. The report was exactly what I requested.

Jane's help was amazing. I would not have been able to complete the task without her help. Thank you.

Saved me loads of time. Thank you.

It's time saving to have someone help with something that would have taken a long time to sort.

Great response. Put me back on track for the first day of term. Thank you!

I wish my Internet at home was as fast as Rob. My life would be much less frustrating.

Daniel was very helpful and resolved my issue with STAR accounts.

Very efficient service

Friendly service responder, sorted the issue myself but good to know that assistance was there if needed.

Emailed the request across, matter was dealt with quickly, kept in the loop all the way through. Thank you.

Just wanted to drop a quick note to thank you for the ICT assessment this morning. It was a such a valuable process for us. I really feel that your knowledge and expertise will ensure that our student's learning can move forward using technology. We are excited about the opportunities we will now be able to offer her.

It was useful for myself as a SENCO too. I can see more clearly how I could use technology better to benefit all our children with additional needs.

A very quick resolution and very clearly explained. Thanks.

A complex issue was promptly solved after thorough investigation through remote control of my laptop.

Very happy with the service and the speed at which my request was actioned.

Claire was fab as always! Thank you!

Daniel has been a great help as always, fixing an awkward issue!

I needed an incorruptible version of our headed paper as one of the logos had been updated. Within about 5 minutes of emailing my request, the amended version was in my inbox - thanks Rob!

The issue I had was resolved very quickly and easily and in a professional and friendly manner. I really appreciate having had my problem sorted so speedily! Thank you.

Jane is always quick to respond and clear in explanation.

Bespoke training according to our organisation's needs and all questions answered. Also follow up support and guidance was invaluable.

Really helpful and quick service, explained what he was doing and outcome.

Clare was extremely helpful as are all the team.

I like the option to email queries/questions that I do not need an immediate response to - always answered in a helpful and timely manner.

Always so helpful and informative.

So patient and happy to go over the details to ensure I could replicate the process again without assistance - fantastic. Thank you.

Jane was a knowledgeable as ever.

Prompt service even in the holidays - thank you

Would give 11 [out of 10] if I could. Thank you for all of your help.

Problem discussed in detail and response received by email in minutes. Thank you Karen!

As always ICT service had the answer - very quickly and very clear - thank you

Once we were able to set up the remote session, it was efficient and Michelle resolved both my issues. I was kept informed along the way as to what she was doing. Great service. Thank you.

Fast and efficient service as always from Vanessa at The ICT Service :-)

Rob was super-efficient and helpful, as always! Thank you!

I think the service has been excellent. I was a bit wary at first - I was unsure how long it would take you to respond, or if you would even respond at all - but the speed and efficiency with which you have dealt with every concern or question I have had, has been amazing. Thoroughly recommend.

Donna kept communicating with me throughout my technical & communication difficulties which I am extremely grateful for! Thank you very much Donna :)

Knowledgeable and keen to get issues resolved.

We are very grateful for the help, attention and advice given by our ICT technician on these visits.

SIMS issue resolved quickly - Thank you Sharon!

Very supportive as always! Your expert knowledge is needed and welcomed....Thank you.

Always very helpful and cheerful member of staff - Vanessa. Never have any issues and always a good level of service.

Everybody was fantastic - especially for a Monday morning!

Daniel could not have been more patient in determining the issue and resolving it. I am so happy with the service and support that is always given from the ICT service. Thank you

Prompt and courteous service. Comprehensive and informative response.

Couldn't have been friendlier or more helpful. Thank you :)

Karen is always super helpful! Thank you.

First class service as usual.

I was very pleased with the way The ICT service were able to help tp diagnose the issues remotely and get support from an engineer within a reasonable time frame despite some hiccups along the way. efficient, helpful and friendly service as always. Thank you!!

As always; prompt, pleasant and helpful.

Daniel went the extra mile and helped me solve the problem. With his persistence and determination, he saved us from being charged unnecessarily by contractors.

Had a problem with the Entrust fob, emailed and within a very short time, all sorted. Thank you!

Excellent service as always. Good to know that we have a knowledgeable and fabulous team supporting schools.

Totally happy with the quality and speed of the response which will help us move forward with our remote learning. Thank you Vanessa!

Karen is so helpful; I wouldn't be able to do my job if it wasn't for her. Thank you Karen

Jo Puckering is superb!

I appreciate how expeditiously the issue was resolved and communicated back to me.

Great service, issued resolved within minutes.

Subject Access Requests are very complex and challenging, having Donna as our DPO not only gave us the confidence that we were approaching this in the right way but that we would be gently and carefully guided through the necessary steps. We cannot thank her enough!

Claire and Jane patiently dealt with this complex problem and resolved it for us in the end. Thank you very much to both of them!

Super duper support from Donna, as ever.

Excellent response. Jane sorted me out within minutes, as usual. Thank you!

Thank you for the immediate response to my problem. Sorted within seconds!

Clear and thorough response with all information clearly shared so we understood the information shared and the action we needed to take in what was a more unusual request for help.

We are so grateful for Michelle's support

Great service. Thank you for bearing with me, Karen, on a very difficult day.

Impressive resolution to my issue, thanks!

ALWAYS a speedy response with no problems. I'm notified as soon as the problem/request is resolved. Excellent service. Thank you.

Excellent service as always. Thank you Vannessa.

Amazing help and support! Claire was very helpful - thank you so much.

Great, friendly service. Thank you!

Jane was wonderful very helpful she sorted out the problem quickly.

Happy with the support we have received and the discussions following any questions we have. GDPR is always a challenge but the support enables us to feel confident with what we are doing and what we need to do next.

Jane has the expertise to sort any SIMS problem. A real asset.

Always polite, friendly and helpful

A perfect service thank you Daniel; you are amazing.

Thank you Clare for resolving remote access fob issues promptly and efficiently

Very happy that this job was turned around so quickly and efficiently. I really appreciate as this will help the school a lot in organising events for those children in school and those children home learning to ensure everyone is involved.

Jane is always quick to respond and very helpful. what would we do without her??

Helpful and clear in explaining and solving the problem.

Vanessa was very helpful - didn't make me feel silly!

Karen is always really helpful, thank you!

Very prompt at resolving the issue and rang to update. Thank you

Jane has been very patient and sorted out my issues. She gives you the confidence to know that the problem will be resolved in a timely manner.

Spot on service as always

As usual, my query was dealt with extremely quickly and efficiently by Karen at the ICT service. Would highly recommend their services.

Karen - thank you as always!

Excellent response, at the drop of a hat and issue resolved inside a very few minutes. :)

Excellent service.

I am always impressed by how helpful and supportive the staff at ICT are. On this occasion Donna helped me and she was brilliant. Thank you!

Thanks, David and Adam, they were very helpful.

Prompt, helpful and pro-active support - thank you.

Excellent service and very quick from when I had logged my issue to it being resolved. Instructions were simple to follow and worked straightaway. Thank you very much for such an efficient service and also thank you for thinking of making certain processes simpler for the users.

Daniel was excellent with the roll out and assisted with a few glitches with the licensing as well.

Excellent service as always, Michael went above and beyond to resolve our issue. Many thanks indeed.

I am very grateful that my OneDrive issue has been solved. It may seem like a small thing but it makes life so much easier. THANK YOU!!

Great service as always!

All good thank you.

Excellent response time and quality of response. Donna always has time to discuss issues, advise on how to address our concerns and put our minds at rest, if appropriate. Thank you Donna.

We couldn't manage without Lee's expertise, thank you so much for your patience.

Excellent response to my email query. Sorted as quickly as humanly possible in the current situation. Thank you!

Karen was very quick to respond to my query, which had been sent to her via bank account team, so I was not expecting such a quick response. Thank you

Excellent service. Problem resolved efficiently. Information shared in a friendly manner.

Communication was fantastic.

Always have great confidence that The ICT Helpline will help you to solve your problem, fab service as always.

Chris responded very quickly and solved the issue.

It is always good to have the support of our ICT Service GDPR DPO officer. Thank you Vanessa.

Very helpful and efficient