A complex issue was promptly solved after thorough investigation through remote control of my laptop.
Stuart Wilkinson, Westfield Junior - 7 June 2021 about Technical Support
Excellent service as always. Good to know that we have a knowledgeable and fabulous team supporting schools.
Diane Baslington, The Bellbird Primary School - 2 March 2021 about Technical Support
Karen - thank you as always!
Kerry Darby, Elton Primary - 11 June 2021 about Helpline
Great service, issued resolved within minutes.
Esther Hay, Spring Common Special School - 6 November 2020 about Helpline
Vanessa was very helpful - didn't make me feel silly!
Hannah Burnham, Newton Primary School - 16 October 2020 about Helpline
As always; prompt, pleasant and helpful.
Lillian Guyler, Fields Children's Centre - 24 June 2021 about Helpline
Excellent service. Problem resolved efficiently. Information shared in a friendly manner.
Sam Brown, Sutton Primary School - 2 November 2020 about Technician Support
Super duper support from Donna, as ever.
Hayley Coulter, Hemingford Grey Primary School - 3 February 2022 about GDPR Support
Rob was super-efficient and helpful, as always! Thank you!
Kate Barnes, Spring Meadow Infants - 27 November 2020 about Helpline
It's time saving to have someone help with something that would have taken a long time to sort.
Fay Staple, Little Paxton Primary School - 6 January 2022 about Helpline
Chris responded very quickly and solved the issue.
Sarah Bowie, Linton Heights Junior School - 1 February 2021 about Technical Support
Emailed the request across, matter was dealt with quickly, kept in the loop all the way through. Thank you.
Mrs Pearce, Bottisham Primary School - 19 January 2021 about Technical Support
Excellent response, at the drop of a hat and issue resolved inside a very few minutes. :)
Maureen Marsh, Godmanchester Bridge Academy - 25 June 2021 about Helpline
I am very grateful that my OneDrive issue has been solved. It may seem like a small thing but it makes life so much easier. THANK YOU!!
Amanda Burniston, Hilgay Riverside Academy - 1 December 2020 about Technical Support
Jane is always quick to respond and clear in explanation.
Carol Leach, Ken Stimpson School - 18 January 2022 about Helpline
Karen was very quick to respond to my query, which had been sent to her via bank account team, so I was not expecting such a quick response. Thank you
Carol Cullum, Stretham Primary School - 22 February 2022 about Helpline
All good thank you.
Carol Houghton, Brampton Village College - 23 February 2022 about Helpline
Excellent service as always. Thank you Vannessa.
Lynnda Osborne, Girton Glebe Primary - 30 June 2021 about Helpline
Excellent response to my email query. Sorted as quickly as humanly possible in the current situation. Thank you!
Chris Ashley, Ely St John's Primary - 30 November 2020 about Helpline
Thanks, David and Adam, they were very helpful.
Daniel Chung, St Bede's School - 26 January 2022 about Technical Support
I appreciate how expeditiously the issue was resolved and communicated back to me.
David Walker, Downham Market Academy - 28 January 2021 about Technical Support
ALWAYS a speedy response with no problems. I'm notified as soon as the problem/request is resolved. Excellent service. Thank you.
Sam Pilkington, Spinning Infants - 28 June 2021 about Helpline
Jane's help was amazing. I would not have been able to complete the task without her help. Thank you.
Tracy Brown, Melbourn Village College - 6 December 2021 about Helpline
Very happy with the service and the speed at which my request was actioned.
Lizzy Bennett, St Laurence Primary - 22 June 2021 about Helpline
Thank you Clare for resolving remote access fob issues promptly and efficiently
Sharon Vince, Queen Emma Primary School - 3 August 2021 about Helpline
Amazing help and support! Claire was very helpful - thank you so much.
Shelley Steer, Townley Primary - 9 December 2021 about Helpline
Jane is always quick to respond and very helpful. what would we do without her??
Cathy Smith, Sir Harry Smith Community College - 8 February 2021 about Helpline
Communication was fantastic.
Jem Finch, Cromwell Community College - 6 December 2021 about Helpline
Very helpful and efficient
Jacqui Nash, Brampton Village Primary - 20 January 2022 about Helpline
Claire and Jane patiently dealt with this complex problem and resolved it for us in the end. Thank you very much to both of them!
Anne Maskell, St Matthew's Primary School - 30 September 2020 about Helpline
Very prompt at resolving the issue and rang to update. Thank you
Sonia Singh, Guilden Morden Primary School - 22 February 2022 about Technical Support
So patient and happy to go over the details to ensure I could replicate the process again without assistance - fantastic. Thank you.
Jo Black, Arbury Primary - 29 June 2021 about Technical Support
I am always impressed by how helpful and supportive the staff at ICT are. On this occasion Donna helped me and she was brilliant. Thank you!
Gill Dunbavin, Isleham Primary - 21 January 2021 about Helpline
Always very helpful and cheerful member of staff - Vanessa. Never have any issues and always a good level of service.
Paula D'Agnello, St Anne's Primary - 6 January 2022 about Helpline
Great response. Put me back on track for the first day of term. Thank you!
Chris Ashley, Ely St John's Primary - 7 June 2021 about Helpline
Great service as always!
Matt Casey, Morley Memorial Primary School - 7 December 2021 about Helpline
Impressive resolution to my issue, thanks!
Sally Merson, Wheatfields Primary School - 28 January 2021 about Technical Support Team
First class service as usual.
Ray Lockett, Melbourn Village College - 18 February 2022 about Helpline
Excellent response time and quality of response. Donna always has time to discuss issues, advise on how to address our concerns and put our minds at rest, if appropriate. Thank you Donna.
Chris Ashley, Ely St John's Primary - 9 November 2020 about Consultancy Services
Very efficient service
Emma Hicks, Linton Infant School - 12 January 2022 about Helpline
Daniel could not have been more patient in determining the issue and resolving it. I am so happy with the service and support that is always given from the ICT service. Thank you
Cathy Smith, Sir Harry Smith Community College - 10 March 2021 about Technical Support
Really helpful and quick service, explained what he was doing and outcome.
Rebecca Pentney, The Bellbird Primary - 14 January 2022 about Helpline
Very supportive as always! Your expert knowledge is needed and welcomed....Thank you.
Julia Lindley, Barrington Primary - 24 June 2021 about Helpline
We are so grateful for Michelle's support
Sandra Adderley, Barton Primary - 17 December 2021 about In School Technical Support
Happy with the support we have received and the discussions following any questions we have. GDPR is always a challenge but the support enables us to feel confident with what we are doing and what we need to do next.
Lee Frost, Great Paxton Primary - 14 June 2021 about DPO Service
I needed an incorruptible version of our headed paper as one of the logos had been updated. Within about 5 minutes of emailing my request, the amended version was in my inbox - thanks Rob!
Julie Warman, Littleport Primary School - 16 March 2021 about Helpline
Problem discussed in detail and response received by email in minutes. Thank you Karen!
Chris Ashely, Ely St John's Primary School - 17 January 2022 about Helpline
Daniel was excellent with the roll out and assisted with a few glitches with the licensing as well.
Sarah Keeble, Bramford Primary School - 15 December 2020 about Technical Support
Once we were able to set up the remote session, it was efficient and Michelle resolved both my issues. I was kept informed along the way as to what she was doing. Great service. Thank you.
Sonia Singh, Guilden Morden Primary School - 17 November 2020 about Technical Support
Just wanted to drop a quick note to thank you for the ICT assessment this morning. It was a such a valuable process for us. I really feel that your knowledge and expertise will ensure that our student's learning can move forward using technology. We are excited about the opportunities we will now be able to offer her.
It was useful for myself as a SENCO too. I can see more clearly how I could use technology better to benefit all our children with additional needs.
Sam Wallace, Sutton CE (VC) Primary School - 7 December 2021 about SEND ICT Assessments
Had a problem with the Entrust fob, emailed and within a very short time, all sorted. Thank you!
Julie Warman, Littleport Primary School - 29 January 2021 about Technical Support
Fast and efficient service as always from Vanessa at The ICT Service :-)
Godmanchester Bridge Academy - 14 June 2021 about Helpline
Knowledgeable and keen to get issues resolved.
Caroline Barker, Great Abington Primary - 22 June 2021 about Helpline
A very quick resolution and very clearly explained. Thanks.
Sally Merson, Wheatfields Primary School - 26 January 2021 about Technical Support
Excellent service as always, Michael went above and beyond to resolve our issue. Many thanks indeed.
Matt Courtman, Cromwell Community College - 9 June 2021 about Technical Support
Friendly service responder, sorted the issue myself but good to know that assistance was there if needed.
Zoe Dingley, Witchford Village College - 9 December 2021 about Technical Support
Karen is so helpful; I wouldn't be able to do my job if it wasn't for her. Thank you Karen
Angela Spaxman, Park Street Primary School - 25 January 2022 about Helpline
I think the service has been excellent. I was a bit wary at first - I was unsure how long it would take you to respond, or if you would even respond at all - but the speed and efficiency with which you have dealt with every concern or question I have had, has been amazing. Thoroughly recommend.
Cath Causer, Manea Primary School - 27 October 2020 about Technical Support
Helpful and clear in explaining and solving the problem.
Stuart Wilkinson, Westfield Junior School - 24 January 2022 about Helpline
I like the option to email queries/questions that I do not need an immediate response to - always answered in a helpful and timely manner.
Sharon Murray, Cherry Hinton Primary School - 8 December 2020 about Helpline
The issue I had was resolved very quickly and easily and in a professional and friendly manner. I really appreciate having had my problem sorted so speedily! Thank you.
Amanda Hill, Ermine Street Church Academy - 5 January 2021 about Helpline
SIMS issue resolved quickly - Thank you Sharon!
Office Staff, Spaldwick Primary School - 6 October 2020 about Helpline
Clare was extremely helpful as are all the team.
Katie Dixon, Ridgefield Primary School - 19 November 2020 about Helpline
Karen is always really helpful, thank you!
Sharon Simpson, Great Gidding Primary - 16 June 2021 about Helpline
Totally happy with the quality and speed of the response which will help us move forward with our remote learning. Thank you Vanessa!
Chris Ashley, Ely St John's Primary - 5 October 2020 about Helpline
Excellent service and very quick from when I had logged my issue to it being resolved. Instructions were simple to follow and worked straightaway. Thank you very much for such an efficient service and also thank you for thinking of making certain processes simpler for the users.
Sonia Singh, Guilden Morden Primary School - 25 January 2021 about Technical Support
We are very grateful for the help, attention and advice given by our ICT technician on these visits.
Diane Baslington, The Bellbird Primary School - 30 September 2020 about Technician Support
As always ICT service had the answer - very quickly and very clear - thank you
Annie Urquhart, Icknield Primary School - 18 December 2020 about Helpline
Jo Puckering is superb!
Rebecca Soper, St John's Primary School - 7 January 2021 about Technical Support
I was very pleased with the way The ICT service were able to help tp diagnose the issues remotely and get support from an engineer within a reasonable time frame despite some hiccups along the way. efficient, helpful and friendly service as always. Thank you!!
Emma Little, Linton Infant School - 23 February 2021 about Technical Support
Jane has the expertise to sort any SIMS problem. A real asset.
Beverley Clowes, Bottisham Primary School - 14 January 2021 about Helpline
Claire was fab as always! Thank you!
Rona Metters, Friday Bridge Primary School - 7 February 2022 about Helpline
Jane has been very patient and sorted out my issues. She gives you the confidence to know that the problem will be resolved in a timely manner.
Diane Baslington, Bellbird Primary -18 June 2021 about Helpline
Very happy that this job was turned around so quickly and efficiently. I really appreciate as this will help the school a lot in organising events for those children in school and those children home learning to ensure everyone is involved.
Rochelle Butcher, Hemingford Grey Primary School - 29 January 2021 about Technical Support
Everybody was fantastic - especially for a Monday morning!
Rachel Gemmel, Huntingdon Nursery - 21 February 2022 about Helpline
Always polite, friendly and helpful
Katie Dixon, Ridgefield Primary School - 26 January 2022 about Helpline
Great, friendly service. Thank you!
Chris Ashley, Ely St John's Primary School - 3 August 2021 about Technical Services
Always have great confidence that The ICT Helpline will help you to solve your problem, fab service as always.
Esther Hay, Spring Common Special School - 6 November 2020 about Helpline
Clear and thorough response with all information clearly shared so we understood the information shared and the action we needed to take in what was a more unusual request for help.
Rebecca Pentney, The Bellbird Primary - 24 February 2022 about Consultancy Services
Jane was wonderful very helpful she sorted out the problem quickly.
Dianne O'Bryan, Great & Little Shelford Primary - 29 June 2021 about Helpline
Bespoke training according to our organisation's needs and all questions answered. Also follow up support and guidance was invaluable.
Iman Ibn Tahaikt, Abu Bakr Islamic School - 4 December 2020 about GDPR DPO Service
Excellent response. Jane sorted me out within minutes, as usual. Thank you!
Chris Ashley, Ely St John's Primary - 2 March 2021 about Helpline
We couldn't manage without Lee's expertise, thank you so much for your patience.
Clare Kirk, St Bede's School - 15 June 2021 about Technical Support
It is always good to have the support of our ICT Service GDPR DPO officer. Thank you Vanessa.
Sandra Adderley, Barton Primary - 14 February 2022 about GDPR Support
Thank you for the immediate response to my problem. Sorted within seconds!
Chris Ashley, Ely St John's Primary - 3 February 2021 about Helpline
I wish my Internet at home was as fast as Rob. My life would be much less frustrating.
Julie Warman, Littleport Primary School - 6 November 2020 about Helpline
Prompt service even in the holidays - thank you
Sandra Adderley, Barton Primary - 5 August 2021 about Helpline
Jane was a knowledgeable as ever.
Beverley Clowes, Bottisham Primary School - 19 October 2020 about Helpline
Brilliant service and very quick response, especially in these really difficult times. The report was exactly what I requested.
Nadine Purcell, Stukely Meadows Primary School - 26 January 2021 about Helpline
Subject Access Requests are very complex and challenging, having Donna as our DPO not only gave us the confidence that we were approaching this in the right way but that we would be gently and carefully guided through the necessary steps. We cannot thank her enough!
Rachel Snape, Milton Road Primary - 22 February 2022 about GDPR Support
Daniel was very helpful and resolved my issue with STAR accounts.
Karen Thorpe, Tilney St Lawrence Primary School - 30 June 2021 about Technical Support
Spot on service as always
Chris Clee, Crosshall Junior Academy - 9 February 2022 about Technical Support
Jeanette Speed, Over Primary - 30 June 2021 about Helpline
Would give 11 [out of 10] if I could. Thank you for all of your help.
Sue Scott, Alderman Payne Primary School - 10 January 2022 about Helpline
Saved me loads of time. Thank you.
Fay Staple, Little Paxton Primary School - 13 January 2022 about Helpline
Daniel went the extra mile and helped me solve the problem. With his persistence and determination, he saved us from being charged unnecessarily by contractors.
Mei Gao, Meridian Primary - 22 June 2021 about Technical Support
We are very fortunate to have Donna as DPO. She always responds quickly, gives sensible advice and will follow up in writing for reference.
Ilona Wrigley, Oakdale Primary School - 30 November 2020 about GDPR DPO Service
Great service. Thank you for bearing with me, Karen, on a very difficult day.
Chris Ashley, Ely St John's Primary - 23 June 2021 about Helpline
Karen is always super helpful! Thank you.
Sharon Simpson, Great Gidding Primary - 9 June 2021 about Helpline
Couldn't have been friendlier or more helpful. Thank you :)
Amanda Ward, Rackham Primary School - 4 August 2021 about Helpline
Prompt, helpful and pro-active support - thank you.
Luke Rolls, University of Cambridge Primary School - 17 December 2021 about Helpline
A perfect service thank you Daniel; you are amazing.
Cathy Smith, Sir Harry Smith Community College - 23 June 2021 about Technical Support
As usual, my query was dealt with extremely quickly and efficiently by Karen at the ICT service. Would highly recommend their services.
Nadine Purcell, Stukeley Meadows Primary - 17 June 2021 about Helpline
Prompt and courteous service. Comprehensive and informative response.
Fiona Hyndman, DFE Device Project - 2 June 2021 about Business Support
Always so helpful and informative.
Sarah Coulson, Colville Primary School - 6 January 2021 about Technical Support
Daniel has been a great help as always, fixing an awkward issue!
Matt Courtman, Cromwell Community College - 18 January 2022 about Technical Support
Donna kept communicating with me throughout my technical & communication difficulties which I am extremely grateful for! Thank you very much Donna :)
Yvonne Jenner, Ashbeach Primary School - 21 January 2021 about GDPR DPO Service
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