The ICT Service

Immediate resolution to the issue via the knowledge and experience of Kath Ryans at The ICT Service

I think the service has been excellent. I was a bit wary at first - I was unsure how long it would take you to respond, or if you would even respond at all - but the speed and efficiency with which you have dealt with every concern or question I have had, has been amazing. Thoroughly recommend.

Couldn't have been friendlier or more helpful. Thank you :)

Daniel was excellent with the roll out and assisted with a few glitches with the licensing as well.

Knowledgeable and keen to get issues resolved.

Jane was a knowledgeable as ever.

Great, friendly service. Thank you!

So patient and happy to go over the details to ensure I could replicate the process again without assistance - fantastic. Thank you.

Jane has the expertise to sort any SIMS problem. A real asset.

We are very fortunate to have Donna as DPO. She always responds quickly, gives sensible advice and will follow up in writing for reference.

Had a problem with the Entrust fob, emailed and within a very short time, all sorted. Thank you!

I wish my Internet at home was as fast as Rob. My life would be much less frustrating.

Daniel could not have been more patient in determining the issue and resolving it. I am so happy with the service and support that is always given from the ICT service. Thank you

Very happy with the service and the speed at which my request was actioned.

Excellent service and very quick from when I had logged my issue to it being resolved. Instructions were simple to follow and worked straightaway. Thank you very much for such an efficient service and also thank you for thinking of making certain processes simpler for the users.

We couldn't manage without Lee's expertise, thank you so much for your patience.

Excellent service.

Karen is always super helpful! Thank you.

Excellent service as always. Good to know that we have a knowledgeable and fabulous team supporting schools.

A complex issue was promptly solved after thorough investigation through remote control of my laptop.

Excellent response to my email query. Sorted as quickly as humanly possible in the current situation. Thank you!

The issue I had was resolved very quickly and easily and in a professional and friendly manner. I really appreciate having had my problem sorted so speedily! Thank you.

Daniel went the extra mile and helped me solve the problem. With his persistence and determination, he saved us from being charged unnecessarily by contractors.

Thank you for the immediate response to my problem. Sorted within seconds!

ALWAYS a speedy response with no problems. I'm notified as soon as the problem/request is resolved. Excellent service. Thank you.

Always have great confidence that The ICT Helpline will help you to solve your problem, fab service as always.

Kath always provides the best of help and I would not have got through the last year without her!

Rob was super-efficient and helpful, as always! Thank you!

I am very grateful that my OneDrive issue has been solved. It may seem like a small thing but it makes life so much easier. THANK YOU!!

Happy with the support we have received and the discussions following any questions we have. GDPR is always a challenge but the support enables us to feel confident with what we are doing and what we need to do next.

Excellent service as always. Thank you Vannessa.

Jane was wonderful very helpful she sorted out the problem quickly.

Excellent service as always, Michael went above and beyond to resolve our issue. Many thanks indeed.

I appreciate how expeditiously the issue was resolved and communicated back to me.

Excellent response, at the drop of a hat and issue resolved inside a very few minutes. :)

As always; prompt, pleasant and helpful.

Karen - thank you as always!

Kath is always the best of help. Thank you.

We are very grateful for the help, attention and advice given by our ICT technician on these visits.

Totally happy with the quality and speed of the response which will help us move forward with our remote learning. Thank you Vanessa!

As always ICT service had the answer - very quickly and very clear - thank you

Great service, issued resolved within minutes.

Excellent response. Jane sorted me out within minutes, as usual. Thank you!

Bespoke training according to our organisation's needs and all questions answered. Also follow up support and guidance was invaluable.

Claire and Jane patiently dealt with this complex problem and resolved it for us in the end. Thank you very much to both of them!

Excellent service. Problem resolved efficiently. Information shared in a friendly manner.

Clare was extremely helpful as are all the team.

Excellent response time and quality of response. Donna always has time to discuss issues, advise on how to address our concerns and put our minds at rest, if appropriate. Thank you Donna.

Always so helpful and informative.

A very quick resolution and very clearly explained. Thanks.

Prompt service even in the holidays - thank you

Impressive resolution to my issue, thanks!

I like the option to email queries/questions that I do not need an immediate response to - always answered in a helpful and timely manner.

I am always impressed by how helpful and supportive the staff at ICT are. On this occasion Donna helped me and she was brilliant. Thank you!

Chris responded very quickly and solved the issue.

Immediate response to my FMS issue and problem sorted within minutes, as usual. Thank you Kath!

Daniel was very helpful and resolved my issue with STAR accounts.

Great response. Put me back on track for the first day of term. Thank you!

SIMS issue resolved quickly - Thank you Sharon!

Once we were able to set up the remote session, it was efficient and Michelle resolved both my issues. I was kept informed along the way as to what she was doing. Great service. Thank you.

Jo Puckering is superb!

A perfect service thank you Daniel; you are amazing.

Prompt and courteous service. Comprehensive and informative response.

Brilliant service and very quick response, especially in these really difficult times. The report was exactly what I requested.

Donna kept communicating with me throughout my technical & communication difficulties which I am extremely grateful for! Thank you very much Donna :)

Great service. Thank you for bearing with me, Karen, on a very difficult day.

Jane has been very patient and sorted out my issues. She gives you the confidence to know that the problem will be resolved in a timely manner.

Very happy that this job was turned around so quickly and efficiently. I really appreciate as this will help the school a lot in organising events for those children in school and those children home learning to ensure everyone is involved.

I needed an incorruptible version of our headed paper as one of the logos had been updated. Within about 5 minutes of emailing my request, the amended version was in my inbox - thanks Rob!

Jane is always quick to respond and very helpful. what would we do without her??

Kath always finds a solution - thanks!

I was very pleased with the way The ICT service were able to help tp diagnose the issues remotely and get support from an engineer within a reasonable time frame despite some hiccups along the way. efficient, helpful and friendly service as always. Thank you!!

Thank you Clare for resolving remote access fob issues promptly and efficiently

Emailed the request across, matter was dealt with quickly, kept in the loop all the way through. Thank you.

As usual, my query was dealt with extremely quickly and efficiently by Karen at the ICT service. Would highly recommend their services.

Karen is always really helpful, thank you!

Fast and efficient service as always from Vanessa at The ICT Service :-)

Very supportive as always! Your expert knowledge is needed and welcomed....Thank you.

Vanessa was very helpful - didn't make me feel silly!