The ICT Service

As I am new to the role I am very grateful for the patient and helpful approach adopted by The ICT Service Helpline Team

Kath answered my call and as ever was brilliant, sorted the problem out immediately and gave me instructions on how to fix the problem should it occur again.

Rob was very helpful as always and resolved my query by logging into my screen to show me how to do what was needed. Thank you.

The engineer, Matt, worked very hard to resolve the issue as fast as possible, without his skills and knowledge the issue would have taken me much longer I cannot praise him high enough.

I felt that the issues we had were easily dealt with and helpful advice was given.

As always, Rob was very helpful and sorted out my problem speedily and efficiently as I was on a short timescale!

Really appreciated the clear guidance and information which helped fully resolve the issue I had and increase my understanding of the system I was using.

Polite, professional and sorted out my issue quickly. In addition, the Helpline rep gave me tips on how to solve the problem should it arise again.

Very helpful on the phone. I was very pleased with the quick response. If anything I was the one slow in responding to the email I was sent. Thank you for all your help.

What would I do without you? I can't thank you enough for the way you support me, and that goes to the whole team, you are all a credit to The ICT service. Knowing you are there makes the day a bit better. I can pick up that phone have a wobble and help is on hand.

Usual helpful and patient advice. Thank you very much!

Always so quick and professional.

Always helpful and patient!

Really helpful to have this course in a classroom environment away from the busy school office.

What would we do without you?

As always, Donna's workshops are informative, relaxed and help me know what I'm doing! Donna always answers questions and is patient and easy to work with.

As always, no complaints with the service. Problem was resolved promptly without any fuss and certainly without making me feel useless :)

As always, Rob was very helpful and efficient.

Always helpful and understanding, no matter how small the problem!

Jo Puckering was very helpful with our request. Thank you Jo!

Excellent response producing successful result. Thank you Michaela!

Always good to know that Jane is just a phone call away :)

Sharon was very helpful, she dealt with query very quickly

Issue resolved quickly by a helpful member of staff

The problem onsite following our LAN re-configuration was complex, needing Matt's expertise to fully resolve our wireless and printing issues. It took a while, the issues were multiple and had to be pinned down individually. As we uncovered various issues, Matt reconfigured aspects of our switches to resolve them. All is now working well.

No complicated IT talk, just plain, good information and help as requested.

Brilliant as usual - easy to follow course and with plenty of hand outs to use if you needed when back in school. Huge thanks to Donna!

The issue was dealt with very quickly and Kath also telephoned to ensure that it was working correctly.

Donna worked very quickly to resolve the issues.

Really helpful as usual and sorted the problem speedily. Thank you. Will make my life much easier today!

Very happy with all aspects of the resolution process. I even found answers to questions I hadn't asked! Thank you

Always extremely helpful and knowledgeable- Thank you

So happy you are at the end of the phone line for never-ending queries!!!

As always, the knowledge and assistance was second to none.

Excellent service.

As always your lovely staff are helpful and instructive dealing with my often stupid mistakes!

Michaela explained problem perfectly and enabled me to create and link further codes without any problems. Thank you.

Excellent help from Kath - many thanks.

A great well planned out course , which will enable me to make even more use out of SIMS

Solved problem straight away. Many thanks.

Excellent help straight away. Thank you.

Everyone on the helpdesk are so helpful and they always sort out any problems speedily and efficiently. Thank you.

Quick response and problem sorted quickly. Kept informed and problem resolved - thank you!

Donna is friendly and approachable and delivers a relaxed method of training which suited the session perfectly. It was great to be in a familiar space with like minded people for this course. :-)

An online request was made, no assistance was given on a 1-2-1 basis, but the issue was resolved very quickly!

Efficient, polite and kept me well informed. Lovely telephone manner. The issue was dealt with quickly enabling me to continue with my busy day. I was told exactly what the problem had been.

I was unsure of how to put an online questionnaire onto the school website, I needed assistance with this! Help was received very promptly and efficiently and this enabled me to help another member of staff. Thank you Jo :)

Life-saving restoration of folder from Central Hosting - Thanks very much.

I spoke to Donna. She is always friendly and extremely helpful as are all the Helpline team

Donna is always so helpful and resolves issues. Thank you!

Customer service is great. Clear and concise information always given very promptly, nothing is too much trouble.

Pleasant and very helpful. Thank you

I spoke with Jane on the helpline she was such a great support giving me invaluable advise and help. I couldn't have asked for anything more. Great work.

Jane was extremely polite, helpful and definitely knowledgeable. I was happy and confident as she explained to me how she was able to resolve my issue, and did so in a short space of time. I am always impressed how staff on the Helpline know so much!