Latest updates
- 11 May 2020We picked up a short internet outage for a handful of schools earlier. We immediately contacted our Eastnet supplier and the issue was resolved within 7 minutes. Sorry for any inconvenience caused!
- 09 May 2020Scheduled downtime has started, services will be intermittent throughout the day. #ICTDowntime
- 06 May 2020If your school is looking at the differences between, and benefits of, Office365 or GSuite digital education platforms then book to attend one of our scheduled webinars to get more information to aid your decision making.
- 28 Apr 2020Parentinfo .org have released some great guidance on video chatting, with guides for parents of primary-aged pupils and another for parents of secondary-aged pupils
- 23 Apr 2020Our phone lines have proved stable once again. You can contact us for support by calling 0300 300 0000, or as always by email to support@theictservice.org.uk. Queries will be resolved by our excellent team members working with schools to deliver learning from home. #staysafe
- 22 Apr 2020Great online learning content now being provided for free by both @OakNational and @bbcbitesize as of this week ,
- 20 Apr 2020We're aware some customers have been unable to reach us on 0300 300 0000 today. We're investigating and we hope to resolve ASAP. You can contact us by emailing support@theictservice.org.uk and your queries will be logged for action automatically. Apologies for any inconvenience.
- 14 Apr 2020Using #GoogleMeet for #distancelearning? Updates now provide integration with #GoogleClassroom but changes stopping students re-entering a room after the teacher has left are still being rolled out
- 14 Apr 2020FREE Webinars are available to book now! Designed to help you to explore popular Distance Learning tools, go to our website and search 'Webinar' to view different sessions on GSuite, Purple Mash, Seesaw and creating video content using iPads.
- 14 Apr 2020Request access to Cyber-Security Awareness Training and help protect your school from Corona Virus-related scams as cyber-criminals look to exploit public fears over COVID-19.
- 07 Apr 2020Great new website indexing lots of the most popular resources out there to support #HomeLearning - well presented and easy to navigate:
- 01 Apr 2020Data Protection when working from home during COVID-19 is just as important as ever. It's known that the risks for data breaches become much higher when data is accessed remotely or on a portable device and must be carefully considered. Read our guidance.
- 01 Apr 2020We are supporting School Governors during COVID-19 with advice, guidance and implementations of Microsoft Office 365 or Google GSuite for Education, helping schools to make use of current investment in collaborative online tools.
- 26 Mar 2020Planning to use Google Hangout Meets for video chat or live streaming during school closures. This blog post explains how to stop students re-entering after a meeting has ended!
- 25 Mar 2020Minecraft have released 10 worlds from the Education Edition for free until 30th June, including touring the International Space Station and exploring the inside of the human eye!
- 25 Mar 2020Google have released some really useful, concise information on using GSuite tools to Teach from Home
- 23 Mar 2020Updated guidance for schools considering options for Distance Learning can be found here: . If you need any support or further advice, contact the ICT Service helpline on 0300 300 0000 - we’re all still available to chat and support you
- 23 Mar 2020Schools using @purpleMash can access free 1:1 ‘Connects’ - support meetings with experts from @2SimpleSoftware. Book one by following this link:
- 17 Mar 2020Our support will continue throughout COVID-19 disruption
Excellent response producing successful result. Thank you Michaela!
C. Ashley, Ely St John's Primary School about The ICT Service Helpine
Really appreciated the clear guidance and information which helped fully resolve the issue I had and increase my understanding of the system I was using.
L. Billington, Granta Special School about The ICT Service Helpline
Solved problem straight away. Many thanks.
M. Seaton, Coates Primary School about The ICT Service Helpline
Issue resolved quickly by a helpful member of staff
C. Munroe, Spaldwick Primary School about The ICT Service Helpline
Always good to know that Jane is just a phone call away :)
L. Fowler, Abbey College about The ICT Service Helpline
An online request was made, no assistance was given on a 1-2-1 basis, but the issue was resolved very quickly!
S. Collins, Granta Special School about Online Helpdesk – The ICT Service Helpline
Life-saving restoration of folder from Central Hosting - Thanks very much.
D. Baslington, Bellbird Primary School about The ICT Service Helpline
Donna is friendly and approachable and delivers a relaxed method of training which suited the session perfectly. It was great to be in a familiar space with like minded people for this course. :-)
A. Kirkham, Godmanchester Bridge Academy about SIMS End of Academic Year Training Course
As always, Rob was very helpful and sorted out my problem speedily and efficiently as I was on a short timescale!
M. Ramsey, Grove Primary about The ICT Service Helpline
Donna is always so helpful and resolves issues. Thank you!
S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline
Always extremely helpful and knowledgeable- Thank you
E. Rudd, Hartford Junior School about The ICT Service Helpline
Really helpful as usual and sorted the problem speedily. Thank you. Will make my life much easier today!
S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline
A great well planned out course , which will enable me to make even more use out of SIMS
E. Wallace, Harbour School about SIMS for SENDCo’s Training Course
Very happy with all aspects of the resolution process. I even found answers to questions I hadn't asked! Thank you
C. Ashley, Ely St John's Primary School about The ICT Service Helpline
Excellent service.
P. Steel, Castle Camps Primary School about The ICT Service Helpline
I felt that the issues we had were easily dealt with and helpful advice was given.
S. Preston, Pilgrim Pupil Referral Unit about The ICT Service Helpline
Jane was extremely polite, helpful and definitely knowledgeable. I was happy and confident as she explained to me how she was able to resolve my issue, and did so in a short space of time. I am always impressed how staff on the Helpline know so much!
J. Pollock, Abbots Ripton Primary School about The ICT Service Helpline
Donna worked very quickly to resolve the issues.
S. Butler, Holywell Primary School about The ICT Service Helpline
As always your lovely staff are helpful and instructive dealing with my often stupid mistakes!
G. Topley, Fen Ditton Primary School about The ICT Service Helpline
Everyone on the helpdesk are so helpful and they always sort out any problems speedily and efficiently. Thank you.
S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline
I spoke to Donna. She is always friendly and extremely helpful as are all the Helpline team
K. Dixon, Ridgefield Primary School about The ICT Service Helpline
The engineer, Matt, worked very hard to resolve the issue as fast as possible, without his skills and knowledge the issue would have taken me much longer I cannot praise him high enough.
S. Rumbelow, Sir Harry Smith Community College about Technical Services
Always helpful and understanding, no matter how small the problem!
S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline
Sharon was very helpful, she dealt with query very quickly
A. Watson, Orchards Primary School about The ICT Service Helpline
What would I do without you? I can't thank you enough for the way you support me, and that goes to the whole team, you are all a credit to The ICT service. Knowing you are there makes the day a bit better. I can pick up that phone have a wobble and help is on hand.
R. Mack, Fields Children's Centre about The ICT Service Helpline
Michaela explained problem perfectly and enabled me to create and link further codes without any problems. Thank you.
M. Seaton, Coates Primary School about FMS – The ICT Service Helpline
Always helpful and patient!
S. Dickinson, Fen Drayton Primary School about The ICT Service Helpline
Pleasant and very helpful. Thank you
M. Bennett, Granta Special School about The ICT Service Helpline
I was unsure of how to put an online questionnaire onto the school website, I needed assistance with this! Help was received very promptly and efficiently and this enabled me to help another member of staff. Thank you Jo :)
A. Sheldon, Monkfield Primary School about School Website Service
Jo Puckering was very helpful with our request. Thank you Jo!
H. Owen, Shirley Primary School about ELearning
Efficient, polite and kept me well informed. Lovely telephone manner. The issue was dealt with quickly enabling me to continue with my busy day. I was told exactly what the problem had been.
C. DeMartino, Castle Special School about The ICT Service Helpline
Polite, professional and sorted out my issue quickly. In addition, the Helpline rep gave me tips on how to solve the problem should it arise again.
A. Howell, Monkfield Park Primary School about The ICT Service Helpline
As always, Rob was very helpful and efficient.
M. Ramsey, Grove Primary about The ICT Service Helpline
Kath answered my call and as ever was brilliant, sorted the problem out immediately and gave me instructions on how to fix the problem should it occur again.
S. Byford, Elm Primary School about The ICT Service Helpline
As always, Donna's workshops are informative, relaxed and help me know what I'm doing! Donna always answers questions and is patient and easy to work with.
J. Warman, Littleport Community Primary School about GDPR Preparation for your Everyday Working Practices Training Course
Brilliant as usual - easy to follow course and with plenty of hand outs to use if you needed when back in school. Huge thanks to Donna!
J. Warman, Littleport Community Primary School about SIMS End of Academic Year Training Course
Very helpful on the phone. I was very pleased with the quick response. If anything I was the one slow in responding to the email I was sent. Thank you for all your help.
J. Branch, Upwood Primary School about The ICT Service Helpline
Customer service is great. Clear and concise information always given very promptly, nothing is too much trouble.
H. Leete, Gamlingay First School about The ICT Service Helpline
As always, no complaints with the service. Problem was resolved promptly without any fuss and certainly without making me feel useless :)
S. Pilkington, Spinning Infants School about The ICT Service Helpline
Always so quick and professional.
Clerk of Governors, Swaffham Bulbeck Primary School about The ICT Service Helpline
I spoke with Jane on the helpline she was such a great support giving me invaluable advise and help. I couldn't have asked for anything more. Great work.
D. O'Bryan, Great & Little Shelford Primary School about The ICT Service Helpline
What would we do without you?
C. Robinson, Meldreth Primary School about The ICT Service Helpline
Rob was very helpful as always and resolved my query by logging into my screen to show me how to do what was needed. Thank you.
D. Hewett, Kimbolton Primary Academy about The ICT Service Helpline
As always, the knowledge and assistance was second to none.
J. Medvesek, UTC Cambridge about The ICT Service Helpline
As I am new to the role I am very grateful for the patient and helpful approach adopted by The ICT Service Helpline Team
S. Murray, Bewick Bridge Primary School about The ICT Service Helpline
The issue was dealt with very quickly and Kath also telephoned to ensure that it was working correctly.
L. Dennis, Isleham Primary about The ICT Service Helpline
Excellent help straight away. Thank you.
M. Seaton, Coates Primary School about The ICT Service Helpline
So happy you are at the end of the phone line for never-ending queries!!!
C. Robinson, Meldreth Primary School about The ICT Service Helpline
Quick response and problem sorted quickly. Kept informed and problem resolved - thank you!
J. Watts, Little Paxton Primary School about The ICT Service Helpline
The problem onsite following our LAN re-configuration was complex, needing Matt's expertise to fully resolve our wireless and printing issues. It took a while, the issues were multiple and had to be pinned down individually. As we uncovered various issues, Matt reconfigured aspects of our switches to resolve them. All is now working well.
C. Clee, Crosshall Junior Academy about Technical Services
Really helpful to have this course in a classroom environment away from the busy school office.
S. Brown, Coates Primary School about Key Stage Data Made Easy Training Course
No complicated IT talk, just plain, good information and help as requested.
Clerk of Governors, Swaffham Bulbeck Primary School about ELearning
Usual helpful and patient advice. Thank you very much!
A. Maskell, St Matthew's Primary School about The ICT Service Helpline
Excellent help from Kath - many thanks.
M. Seaton, Coates Primary School about The ICT Service Helpline
Business Continuity during COVID-19
All staff at The ICT Service are working hard to ensure that we can continue to provide Telephone & Remote Support for our customers, whether ‘in school’ or delivering lessons remotely.
Online Security during COVID-19
Cyber criminals go to great lengths to make a phishing email look legitimate. Luckily, there are a number of ways in which you can identify phishing emails, whether you receive them at work or at home.
Supporting Distance Learning during COVID-19 Disruption
If you are thinking of providing online, distance learning in case of school closures, we have put together some things to consider, top tips and details of some of the most commonly used online tools.
Data Protection when working from home during COVID-19
It is known that the risks for data breaches become much higher when data is accessed remotely or on a portable device and must be carefully considered.
Online Safety Advice for Parents
There are huge benefits in using technology and accessing learning resources whilst at home is a great example of this. However, parents (and teachers) need to be aware of the potential risks that go along with this
Supporting School Governors during COVID-19
We can provide advice, guidance and implementations of Microsoft Office 365 or Google GSuite for Education.
Supporting SEND during COVID-19: Free Resources
The ICT Service SEND Team have put together a list of resources that have been made available for free during this challenging time.
Cyber-Security Awareness Training
Help protect your school from Corona Virus-related scams as cyber-criminals look to exploit public fears over COVID-19.
EastNet for Schools
EastNet will ensure the enhancement of the learning experience in our schools, now and into the future.
Schools have now been emailed with details of the costs from April 2020 - March 2021