The ICT service

technical

Technical Services and Support

The ICT Service prides itself on its broad and deep technical ICT knowledge and expertise. Our extensive experience working in schools at all key stages has given us a unique insight into the requirements of school leaders, teachers and learners.
 
We are a forward thinking and innovative organisation with expertise in all areas of ICT, so if you are…
 
  • needing to replace a PC or printer
  • looking for a cost-effective leasing deal for your multi-function print devices and photocopiers
  • considering a move to a BYOD (Bring Your Own Device) or mobile device solution
  • wondering how to manage and secure those mobile devices
  • wanting to refresh your complete ICT infrastructure
  • considering server or desktop virtualisation
  • looking for a flexible and caring ICT system support provider
...we have the teams, with the technical expertise and the commitment to excellent customer service, available to help.  Contact us by calling The ICT Service Helpline on 0300 300 0000 or by email to support@theictservice.org.uk
 

View more detail about specific technical services we can provide below

Technical services

Customer Request/Incident

We invite our customers to use our online form to quickly let us know if you have a request or an incident to report.

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what people say…

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

latest tweet

  • Currently experiencing intermittent issue with Internet and CH due to CPSN WAN problem - Virgin Media are investigating as highest priority

    1 week


info@theictservice.org.uk

Tel:0300 300 0000