The ICT service

Scheduled Technician Support

Scheduled Technician Support

Choose a schedule to fit the needs of your school

The challenge


 
Providing stimulating and educational ICT sessions for teaching and learning requires a maintained, functional and safe IT environment. An experienced, trained and technical member of staff to complete necessary onsite maintenance would be desirable for any school.
 
However, for most schools, employing and training technical staff is far from cost effective.

 

The solution



Scheduled technician visits from a dedicated, trained and experienced Field Service Technician.
A Technician will visit your school in line with your chosen schedule option. Our technicians have a wealth of knowledge and experience working in school environments. Each technician also has the support of our Technical Support 1st, 2nd & 3rd line teams, ensuring schools receive a professional support service.
 

Why choose The ICT Service?

Our technicians will ensure the best use of your available technology; providing advice and guidance on general ICT issues, including future needs or service requests.
 
Technicians are able to advise and assist in the roll-out of network software and hardware installations.
 
In addition to any issues reported for investigation, our technicians complete a number of standard server checks during each visit.
 

Standard checks include:

  • anti-virus (maintenance and updates)
  • Windows updates (WSUS deployment to clients)
  • backup status
  • available drive space.
Tasks completed on each visit are entered in our CRM system, generating a report which is emailed to a nominated recipient. In the event that an incident or request needs to be escalated, your technician will liaise with other teams within The ICT Service or third parties to ensure a speedy resolution.


How our service works



Example Schedule Options

   

   1 visit every 2 months (term time only)

   3 hour visit (half-day visit)

   7 hour visit (full-day visit)

   

   1 visit every month (term time only)

   3 hour visit (half-day visit)

   7 hour visit (full-day visit)

   

   1 visit every 2 weeks (term time only)

   3 hour visit (half-day visit)

   7 hour visit (full-day visit)

   

   1 visit every week (term time only)

   3 hour visit (half-day visit)

   7 hour visit (full-day visit)


Frequently asked questions about Scheduled Technician Support



How do we log issues for the technician?
Incidents/requests will be logged by the school, ideally in a logbook or electronically via email, prior to each visit.

How do we prioritise their work?
On each visit your technician can meet with a named contact, ideally the ICT Coordinator. This provides an opportunity to ensure all required tasks listed are given the correct priority.
 
What if there are no issues?
In addition to any logged or requested tasks, your technician will also complete a number of standard checks to ensure your systems are running smoothly.
 
How do we know when issues are resolved?
All tasks completed during a visit will be entered in our service desk system. An email report containing the details of tasks completed will be sent within a week of the visit to a named contact.
 
How many visits do we get?
All schools will be sent a schedule of visits. We will provide no less than 6 Bi Monthly, 10 monthly, 19 fortnightly or 37 weekly visits. Weekly visits may fluctuate depending on the school year.
 

Price…

Prices are available on request

Customer Request/Incident

We invite our customers to use our online form to quickly let us know if you have a request or an incident to report.

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what people say…

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

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info@theictservice.org.uk

Tel:0300 300 0000