The ICT service

Interactive Whiteboard & Projector Support

Keeping your classroom interactive technologies maintained

The challenge


 
Interactive technologies are an essential part of the teaching experience in the classroom. Ensuring that equipment is functional and in good working order can be challenging. In many cases there are several components to manage including Laptops, Audio, Video and Projection equipment. Many projectors also require regular filter cleaning to avoid dust build-up and heat damage, which can reduce the life of the projector and lamp.
 
 

The solution


 
The ICT Service will provide a comprehensive annual support solution for your interactive classroom equipment. In the event that you experience a fault or technical issue, our technical support team will be a phone call away. If we are unable to resolve issues remotely a technician visit will be arranged.
 
This package includes two visits scheduled during holiday periods to complete a check of supported equipment. Our technicians are able to access and work with equipment up to our safe working height of 2.7m. The visits will include cleaning of filters, checking hardware and reporting equipment details. A report of each visit is then sent to the school, providing a detailed overview of your interactive equipment.

 

Frequently asked questions about Interactive Whiteboard & Projector Support


What happens if equipment is faulty?
If equipment is found to be faulty we will contact manufacturers within any available warranty support regarding repair. If equipment is no longer within warranty we will provide assistance for repair or guidance for replacement as required.
 
Are lamp replacements covered?
The installation cost would be covered, but the cost of the lamp would not (unless it is covered under warranty).
 
When are site visits completed?
For safety reasons visits are completed during holiday periods (February, Easter and summer) when pupils are not in school.
 
What if we only need our filters cleaned?
If comprehensive support is not required we are able to provide visits purely to clean your projector filters. Please contact us to discuss your requirements.
 
Can my hall projector be supported?
Hall projectors above our safe working height of 2.7m can be covered for technical assistance only. We would not be able to change lamps or clean filters.
 

Customer Request/Incident

We invite our customers to use our online form to quickly let us know if you have a request or an incident to report.

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what people say…

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

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info@theictservice.org.uk

Tel:0300 300 0000