The ICT service

FMS Training and Support

The challenge

Schools reliance on financial information has never been greater.  With real-term cuts in budgets, it is increasingly important to ensure that money is being well spent and that School Leaders and Governors are well supplied with sound financial information, particularly in Academies and Trusts.

The solution

It is so important that you make the most of the systems you have.  Sometimes it’s assumed that the system you have can’t do something.  This is rarely the case and our teams, who know the systems inside out, can explain how to do it.  We also provide free quick audits of your FMS and office operations that will pinpoint what’s working well and what can be improved.
We also provide packages of support for new users spread throughout the year to take them through the full financial cycle, with events timed for when they are needed.
We provide in-depth support for finance users, particularly academies using FMS, whose use of finance systems is generally far more extensive than maintained schools.  We can also provide set up services for new academies that will enable them to fulfil all the reporting requirements of the EFA (Education Funding Agency).
The ICT Service has been providing FMS support to Cambridgeshire schools for over 20 years and is accredited by Capita.
Many of our staff have worked in schools either as school business managers or office staff with qualifications such as DBSM, and we remain firmly focussed on the educational benefits of the use of ICT.

How our service works

We provide support on all aspects of school ICT as well as FMS and allied products such as Schoolcomms, Dinner Money and Agora.  We provide a range of training delivery methods from the traditional ‘classroom’ groups and workshops to in-school consultancy and ‘remote tutor’ where we provide 1:1 training on your own data or systems. 
We also run more general conferences, forums and other briefing events to help staff keep up to date with developments.  We like to work with schools in groups where expertise is shared between schools, advisory teams where appropriate, and we aim to ensure all national and local agendas are met.
Our Service Desk (The Helpline) is staffed throughout the year from 8.00am to 5.00pm (4.30 Fridays).


All schools in Cambridgeshire, academies and single site schools outside Cambridgeshire. Maintained schools outside Cambridgeshire should enquire about using our FMS support service.

Customer Request/Incident

We invite our customers to use our online form to quickly let us know if you have a request or an incident to report.

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what people say…

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

    1 week

Tel:0300 300 0000