The ICT service

Technical

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  • technicalIntroducing FWD-IP (Formerly Ely Telecom) as a new partner For The ICT Service

    FWD-IP is an established and reliable technology integration company with expertise in audio visual, fibre optics, wireless networks, data and much more.

    24 November 2017

  • technicalChange to next scheduled downtime date

    In order to supply schools with the SIMS upgrade at the earliest opportunity and to provide a longer preparation time for the Spring Census, The ICT Service has brought forward the planned scheduled down time by one week to 2 December 2017.

    15 November 2017

  • technicalHigh profile wireless security vulnerability discovered

    On Monday 17 October, security researchers announced that a vulnerability - 'KRACK' (Key Reinstallation Attack) - had been discovered in the encryption protocols (WPA2) used by modern wireless networks.

    15 November 2017

  • technicalReminder: Data Centre Power Upgrades - Weekend Downtime Required

    Following the successful shutdown of the Data Centre in Cambridge over the weekend of 13/14 May 2017 we want to remind schools that the second phase of this work will be carried out over the weekend of Saturday 27 & Sunday 28 May 2017.

    26 May 2017

  • technicalData Centre Power Upgrades - Weekend Downtime Required

    Following the successful shutdown of the Data Centre in Cambridge over the weekend of 13/14 May 2017 we want to remind schools that the second phase of this work will be carried out over the weekend of Saturday 27 & Sunday 28 May 2017.

    24 May 2017

  • technicalUpdate - Current Firewall and Network Issues

    Following our communication on Thursday 18 May 2017, stating that the latest Firewall changes were successful, we wanted to remind you that we will be continuing to shape / manage the Internet bandwidth usage between 8.00am and 4.00pm.

    23 May 2017

  • technicalUpdate - Current Firewall and Network Issues

    Following our communication on Monday outlining the current Firewall issues we are please to say the work carried out overnight on Tuesday 16 May 2017 was successful.

    18 May 2017

  • technicalCurrent Firewall Issues - Update

    We continue to experience issues with the core education Firewalls. These Firewalls provide significant protection for schools, and for example have significantly reduced the level of threat from the recent/current ransomware attack targeting, amongst others, the NHS.

    16 May 2017

  • technicalCurrent Firewall and Network Issues

    You may be aware of some intermittent connectivity issues with the Internet connection shared by all Cambridgeshire schools since 12.00pm on Wednesday the 26 April 2017.

    28 April 2017

  • technicalData Centre Power Upgrades - Weekend Downtime Required

    As a result of planned works by LGSS to upgrade the UPS at the Data Centre in Cambridge, there will be downtime occuring on the following weekends, on both Saturday and Sunday: 13 & 14 May 2017 and 27 & 28 May 2017.

    20 April 2017

  • technicalResolved: Issue with Enhanced Web Filtering service

    We have been made aware of a problem with our Enhanced Web Filtering service; currently sites that should be blocked are intermittently being allowed through the filter.

    22 February 2017

  • technicalSophos Enterprise Console Upgrade

    The latest version of the console (version 5.4.1) has been made available to download and can be run as an upgrade over the top of an existing console.

    7 February 2017

  • technicalCurrent Firewall and Network Issues

    Intermittent connectivity issues since 17 January 2017 - update for schools from Technical Services Manager, Dave Ager.

    24 January 2017

  • technicalCurrent Technical issues causing downtime

    Major outage now resolved but intermittent disruption still occurring.

    18 January 2017

  • technicalNew Remote Access Solution for Central Hosting Users

    The ICT Service has been working to improve the school Remote Access solution in order to support the latest devices and technology.

    24 May 2016

  • technicalMaking the Best of Price Increases for Microsoft Products

    The ICT Service would welcome the opportunity to discuss your Microsoft licensing requirements and advise you on the most cost-effective model for your school.

    20 April 2016

  • technicalNotification of Planned Works and Customer Impact

    Potential Network Outages for short periods throughout Tuesday 29 March 2016, and Potential Network Outages planned between 10.30am and 1.30pm on Tuesday 5 April 2016.

    22 March 2016

  • technicalSpam and Phishing Emails

    Over the last week or so we have seen a massive increase in the number of phishing and spam emails received into the Cambridgeshire schools email system.

    9 February 2016

  • technicalMicrosoft Academic Licensing Update

    Note from the Technical Services team on the upcoming price rises for Microsoft Licences.

    29 January 2016

  • technicalFree Upgrade to Windows 10

    The release of Windows 10 brought significant challenges with regards to integration to existing systems and device and application support.

    29 January 2016

  • technicalNetwork Connectivity Issues

    You may be aware of some issues today with Internet Connectivity.

    8 December 2015


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what people say…

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

    1 week


info@theictservice.org.uk

Tel:0300 300 0000