The ICT service

Helplines

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  • helplinesEnd of Key Stage Statutory Returns - Deadlines in June 2017

    This year’s End of Key Stage Wizards have been made available with the Spring SIMS upgrade.

    1 June 2017

  • helplinesHow to Edit Meal Prices in Dinner Money

    Now is a good time to edit the meal charges in SIMS Dinner Money ready for September.

    1 June 2017

  • helplinesYear End Procedures in SIMS

    End of Year Procedures in SIMS Guidance Notes are available for download from the Learn Together Hub. These procedures should be followed to ensure a smooth transition from the current academic year into 2017-18.

    1 June 2017

  • helplinesAdmission Transfer Files

    Admissions files only contain minimal information on your new intake – name, address, date of birth, UPN - but it can save you a great deal of time.

    1 June 2017

  • helplinesKeep Updated in SIMS / FMS

    We strongly recommend that you register with the Learn Together Hub and join the SIMS group, FMS group (if relevant) and The ICT Service group.

    1 June 2017

  • helplinesExams and Performance Measures

    Now that schools have the Spring SIMS upgrade, Exams Officers / Course Managers can be working on mapping QNs to carry forward results from the previous academic year. Guidance notes have been sent to Exams Officers and have been uploaded to the Learn Together Hub.

    1 June 2017

  • helplinesSecondary Year End - Sending through the Timetable

    Click the headline to read tips for sending through the timetable in SIMS Nova T6 and Course Manager.

    1 June 2017

  • helplinesSchoolcomms Version 9.5E - Upgrade Information

    Centrally Hosted schools will be upgraded during the planned downtime on Saturday 10 June 2017. For locally hosted schools, the download is now available from Schoolcomms.

    1 June 2017

  • helplinesDowntime: Saturday 10 June 2017

    On Saturday 10 June 2017 services from The ICT Service will be unavailable due to scheduled maintenance requirements.

    1 June 2017

  • helplinesHelplines EXTRA - Preparation for the School Summer Census - Thursday 18 May 2017

    The School Summer Census is this Thursday 18 May 2017 and early preparation for this Census is advised.

    15 May 2017

  • helplinesHelplines EXTRA - SIMS Year End

    The ICT Service Helpline has prepared Guidance Notes for SIMS Year End which are now available for you to download.

    15 May 2017

  • helplinesLimited Helpline Availability – Thursday 20 April 2017, 12.15 - 2.45pm

    Please be advised that you can still contact the Helpline for important/urgent issues that may arise.

    19 April 2017

  • helplinesVacancy on The ICT Service Helpline

    The purpose of this post is to provide a high quality and responsive telephone support service for schools. We aim to provide advice, guidance and problem resolution with software (primarily the school SIMS system), computer equipment and communications systems in schools.

    19 April 2017

  • helplinesSIMS Spring Upgrade

    The Spring SIMS Upgrade has brought various changes to the Interventions, Course Manager, Exams Organiser, School Census and Discover modules, as well as updates to the AMPA folder.

    19 April 2017

  • helplinesAssessment Manager Updates

    The Spring SIMS upgrade brings in a large number of new assessment resources, from the End of Key Stage Wizards to new KS4 resources and Programmes of Study.

    19 April 2017

  • helplinesInterventions in SIMS

    The SIMS Spring Upgrade introduced the Interventions area to SIMS. This allows schools to record additional support for students, the cost of support, targets and outcomes.

    19 April 2017

  • helplinesImport latest Report Definitions

    Following the Spring SIMS Upgrade, please Import the latest Predefined Report Definitions 7.174 if this has not been done since the SIMS Spring upgrade.

    19 April 2017

  • helplinesSchool Summer Census - Validation Filesets 600 series

    Please note that the DfE did not supply a validation file in sufficient time for it to be included in the SIMS Spring upgrade.

    19 April 2017

  • helplinesImprove service - Log out of unused Central Hosting sessions

    Did you know that if you log out of Central Hosting when you are not using it, the service for others can be greatly improved?

    19 April 2017

  • helplinesAgora Schools: Staff Meal Payments Now Available

    Capita have announced that, following the Easter holidays, school employees will be able to view and top up their meal balance through Agora.

    19 April 2017

  • helplinesWorking Together on Free School Meal Eligibility

    The Education Welfare Benefits team (EWB) have been working to remove the need for parents to complete a separate application for Free School Meals (FSM).

    19 April 2017

  • helplinesImporting the ESPO Catalogue

    Download the Guidance Notes for importing the ESPO catalogue into FMS.

    19 April 2017

  • helplinesBook your place at an Admin Forum

    We have put together the agenda to include all of the normal end-of-year 'shenanigans' plus a number of carefully chosen topics that will be useful to you in the forthcoming Academic year. And you can also look forward to Strawberries & Cream!

    19 April 2017

  • helplinesDowntime: Saturday & Sunday 13/14 May and 27/28 May 2017

    On Saturday/Sunday 13, 14, 27 & 28 May 2017 services from The ICT Service will be unavailable due to scheduled maintenance requirements at the Data Centre.

    19 April 2017

  • helplinesPerformance Measures - Exams Organiser – New Procedure

    There will be a procedure for copying forward results from 2016. Most new course attributes will populate automatically from QANs but schools will have the ability to edit these.

    7 March 2017

  • helplinesPRIDE Website passwords – contact the CREDS Team

    The CREDS team have now taken over the process of resetting PRIDE account passwords.

    7 March 2017

  • helplinesFinancial Year-End for Maintained Schools

    Financial year-end is fast approaching and must be completed by Friday 7 April 2017.

    7 March 2017

  • helplinesHelpline Staff Leaver - Lorraine

    Lorraine is leaving the Helpline on Friday 24 March 2017 after four years service on The ICT Service Helpline.

    7 March 2017

  • helplinesUpgrading to ScrewDriver V6

    Some schools are still reporting printing issues within Central Hosting. Applying the latest version of Screwdrivers Client will resolve this.

    7 March 2017

  • helplinesDinner Money - Set up your New Catering Year Before the End of Term

    The new catering year in Dinner Money begins on 3 April 2017. The start date of the catering year determines the week numbers on the CAT forms so it is very important you set up the new catering year in Dinner Money before the end of term.

    7 March 2017

  • helplinesFMS 6 Closing down Old Financial Year

    Guidance notes are now available to guide schools through the process of closing the previous financial year.

    9 February 2017

  • helplinesSearching for Documents on the Learn Together Hub – did you know?

    Handy tips for finding documents on the new Learn Together Knowledgehub.

    9 February 2017

  • helplinesEnd of Life for Windows Vista

    Microsoft is ending its support for Windows Vista on Tuesday 11 April 2017. Please be aware that if you have any PCs running Vista in your school they will no longer be supported within Central Hosting.

    9 February 2017

  • helplinesSpring Census 2017

    The ICT Service Helpline took almost 300 calls on Census Day, most of which related to the Census itself or the errors received when trying to upload to the COLLECT website.

    9 February 2017

  • helplinesPrinting problems in Central Hosting

    We recommend that all users upgrade their Screwdrivers printing software.

    9 February 2017

  • helplinesEWO Reports – 90% or less attendance

    A number of schools have received email requests from Education Welfare Officers asking for percentage attendance reports - this information can be drawn out of SIMS in one easy report.

    9 February 2017

  • helplinesCentral Hosting Downtime: 11 February 2017

    On Saturday 11 February 2017 The ICT Service will be carrying out scheduled maintenance on Centrally Hosted Systems.

    9 February 2017

  • helplinesHelplines EXTRA - Preparation for the School Spring Census - Thursday 19 January 2017

    School Spring Census is coming - early preparation for this census is advised as your school’s funding is dependent on the data you submit.

    5 January 2017

  • helplinesHelplines December 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    15 December 2016

  • helplinesWishing you a Fantastic Festive Break from all at The ICT Service Helpline - Christmas Closure Dates 2016

    The ICT Service will be closed during the Christmas Holiday. Our Helpline staff will be taking calls up until close of business on Friday 23 December 2016 on 0300 300 0000, after which time The ICT Service will close for the Christmas period.

    15 December 2016

  • helplinesSchoolcomms Upgrade - Version 9.5A

    All schools will need to be on the latest version in readiness for when Schoolcomms move away from the Silverlight-based system.

    15 December 2016

  • helplinesAccessing Email Accounts

    We are aware that many school staff previously used the link on the old Portal to access their emails. There is now a new link to access email on the NEW Learn Together Hub headed 'Schools Email'.

    15 December 2016

  • helplinesSIMS Autumn Upgrade

    This upgrade contains changes necessary to be able to create the School Spring Census 2017 and will be required by all schools.

    15 December 2016

  • helplinesTeacher App and Dinner Money

    The latest release of the iOS SIMS Teacher App allows Dinner Money registers to be completed using Teacher App.

    15 December 2016

  • helplinesThe School Spring Census - Thursday 19 January 2017

    Workshops are available in January 2017 for those new to creating and submitting a School Census, or for anyone who feels they would like a refresher.

    15 December 2016

  • helplinesHelplines November 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    11 November 2016

  • helplinesChristmas Closure Dates

    Our Helpline staff will be taking calls up until close of business on Friday 23 December 2016 on 0300 300 0000, after which time The ICT Service will close for the Christmas period.

    11 November 2016

  • helplinesSIMS Autumn Upgrade

    This upgrade contains changes necessary to be able to create the School Spring Census 2017 and will be required by all schools.

    11 November 2016

  • helplinesThe Spring School Census

    The School Spring Census next year is on Thursday 19 January 2017.

    11 November 2016

  • helplinesInterventions in SIMS

    A new Interventions Module is due to become available at no additional cost in SIMS as a part of the Spring Upgrade 2017.

    11 November 2016

  • helplinesThe Portal is now the Learn Together Hub

    The Portal has now been replaced by the Learn Together Hub (LTH), which is also referred to as Knowledge Hub, a central platform for accessing documents, guidance and advice specifically from the services that matter to you.

    11 November 2016

  • helplinesCapita Licences for the next Financial Year (2017/18)

    SIMS, FMS and Dinner Money are applications licenced by Capita and managed by The ICT Service. We have been requested by Capita to provide a list of all schools that want to continue using the product/s during the financial year 2017/18.

    11 November 2016

  • helplinesHelplines EXTRA - Preparation for the School Workforce Census

    The annual School Workforce Census (SWC) takes place on Thursday 3 November 2016. Get prepared for the changes ahead of time by downloading and reading the new notes.

    20 October 2016

  • helplinesHelplines September 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    8 September 2016

  • helplinesSchool Autumn Census - Thursday 6 October 2016

    This year’s Autumn School Census takes place on Thursday 6 October 2016. As always, you can download our Helpline guidance notes and you can also download the DfE Guidance notes.

    8 September 2016

  • helplinesData Collection Sheets and UPRN

    Now is the best time to send out Data Collection Sheets for all your existing students, with a request to parents to provide any missing data and to identify and amend any incorrect information held.

    8 September 2016

  • helplinesPupil Premium

    Each year the DfE makes a file available for schools from KeytoSuccess – it contains details of all students for whom each school will receive PP, based on the January Census information.

    8 September 2016

  • helplinesEYFS Baseline Assessments - Deadline Friday 7 October 2016

    As in previous years, the Early Years Team are collecting RID data this term which should be submitted using Perspective Lite on or before Friday 7 October 2016.

    8 September 2016

  • helplinesFMS - New Documents Available to Download

    New FMS guidance documents are now available for download - FMS6 Year End for Academies, and FMS6 Childcare Vouchers.

    8 September 2016

  • helplinesSecure Access - Updates

    The DfE has announced that the number of Secure Access Website Local Approvers has been increased for schools, from one to two, with the number of End Users remaining at seven.

    8 September 2016

  • helplinesAdministration Procedures - Useful Documents

    These documents provide very useful reference checks at this time of year. Download and start using them now.

    8 September 2016

  • helplinesSchool Workforce Census - Thursday 3 November 2016

    The School Workforce Census is fast approaching - Thursday 3 November 2016 – we advise you to start work on your data now.

    8 September 2016

  • helplinesSchoolcomms Update - Web-based Version

    Schoolcomms have commenced the phased release of a web-based version of their product, to enable users to access Schoolcomms via a wider range of browsers, devices and locations.

    8 September 2016

  • helplinesPhotograph Licences and Bulk Import Reminder

    This is a reminder that a Capita licence is required if you wish to bulk import student photographs into SIMS - Licences are only valid for one year.

    8 September 2016

  • helplinesSPAM Email Alert

    Cambridgeshire County Council has recently issued a warning to staff regarding ransomware emails. As always, please be vigilant when clicking on email attachments or links.

    8 September 2016

  • helplinesHelplines EXTRA July 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    19 July 2016

  • helplinesThe ICT Service Helpline - Support During the Summer Holidays

    The ICT Service Helpline will continue to be available throughout the summer holidays.

    19 July 2016

  • helplinesRemote Working from Home

    With the school holidays coming up soon, many of you will be wanting to remote work from home.
    Please familiarise yourselves with the new Remote Access solution.

    19 July 2016

  • helplinesRemoving and Adding Accounts

    We would like to stress the importance of maintaining accounts for staff leavers and new appointments. As soon as staff leave, their accounts should be deactivated/deleted.

    19 July 2016

  • helplinesSIMS Summer Upgrade

    Several changes have been made to the latest SIMS update 7.170 - click to read more.

    19 July 2016

  • helplinesWorking in School during the Holidays

    Are you intending to work in school during the summer holidays? If you are, do you know what to do if you turn on your machine and are unable to log onto the school network or the Internet?

    19 July 2016

  • helplinesYear End Procedures

    It is essential that the new academic year has been defined before the end of August 2016.

    19 July 2016

  • helplinesDinner Money

    Please ensure that Dinner Money refunds are paid to any pupils who are leaving in July 2016, and that outstanding debts are collected before the end of term.

    19 July 2016

  • helplinesEnhancements to Links between AGORA and FMS

    You may have noticed a red cross against your FMS Link in Agora. In the latest upgrade, Capita added two NEW tabs in the Tools | Payment Systems Management | Payment System Parameters area (only visible to schools running the link between FMS and Agora).

    19 July 2016

  • helplinesExams Organiser - Preparing for Results Day

    A new Performance Measures file can then be imported in readiness for processing results in the summer.

    19 July 2016

  • helplinesHelplines June / July 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    6 July 2016

  • helplinesHow to Avoid Creating Duplicate Pupil Records in SIMS

    Duplicate pupil records in SIMS can cause many problems and care should be taken to avoid creating them.

    6 July 2016

  • helplinesATFs - Files must be requested

    Admission Transfer Files are not automatically sent out to primary schools or available in S2S. If you would like to use an ATF to import your new admissions, you will need to request a file from the IMS team.

    6 July 2016

  • helplinesYear End Procedures

    You don’t have to wait until the end of this academic year. The next academic year must be added before the end of August 2016.

    6 July 2016

  • helplinesSending through the New Timetable

    To assist with the Autumn Census, please make sure that the levels in NOVA T6 match the courses that the students will be following.

    6 July 2016

  • helplinesYear End and the Timetable

    Please take particular care with dates when setting up the new academic year in SIMS.

    6 July 2016

  • helplinesQuick Search in SIMS

    Did you know that if you search for ‘Help’ in the Quick Search field on the SIMS Home Page, it will produce a list of codes to use for specific searches?

    6 July 2016

  • helplinesChanges to the School Census for the 2016-17 Academic Year

    New data items will be included in the School Census for the forthcoming academic year.

    6 July 2016

  • helplinesResults Day Survival Kit for Exams Officers

    Capita have made their ‘Results Day Survival Kit 2016’ available, to help Exams Officers to deal with exam results using SIMS and Exams Organiser.

    6 July 2016

  • helplinesPreparing for Results Days

    Exams Officers - have you tidied your Examin folder recently? The ICT Service would highly recommend archiving or deleting old basedata or results files from your Examin folder.

    6 July 2016

  • helplinesGuidance and Checklist Documents for Admin Staff

    We have created checklists to be useful for reference purposes for when staff or pupils start or leave a school to help ensure that all necessary procedures have been completed.

    6 July 2016

  • helplinesPassports and Country of Birth

    The CREDS team have notified us that in the next academic year the Census will require Country of Birth information for EAL students.

    6 July 2016

  • helplinesImpulse Conference Follow Up

    Following our recent Impulse Conference meetings, we have published the presentation slides from The ICT Service and the CREDS team on the Portal.

    6 July 2016

  • helplinesCentral Hosting Remote Access - Many New Features!

    Our new Central Hosting Remote Access Service has lots of new features designed to make it easier to work remotely.

    6 July 2016

  • helplinesNon-teaching Pay Scales

    Please note that the new pay scales for non-teaching staff were loaded onto the Portal on Friday 24 June 2016.

    6 July 2016

  • helplinesHelpline Staff Leaver

    Some of you may already be aware that on Friday 17 June Emma from The ICT Service Helpline team took early retirement.

    6 July 2016

  • helplinesSIMS Spring Release - 7.168

    The SIMS Spring upgrade was applied to Centrally Hosted schools during the scheduled downtime on Saturday 9 April 2016.

    27 April 2016

  • helplines Assessment Manager Updates with the Spring SIMS Upgrade

    The Spring SIMS upgrade brings in a large number of new assessment resources, from the End of Key Stage Wizards to new KS4 resources and Programmes of Study.

    27 April 2016

  • helplinesSchool Summer Census – Thursday 19 May 2016

    Please don’t wait until Census day to import the Validation File and run a dummy Census.

    27 April 2016

  • helplinesArrangements for the End of Key Stage Statutory Returns 2016

    This year’s End of Key Stage Wizards have been made available with the Spring SIMS upgrade.

    27 April 2016

  • helplinesPhonics Tests for Year 2 Pupils

    Check the Assessment records of any Year 2 pupils who were not at your school for their Year 1 Phonics tests

    27 April 2016

  • helplinesAdmissions Forms

    An admission form format that schools may like to use to obtain data on pre-admission students is now available on the Portal.

    27 April 2016

  • helplinesPRIDE Accounts

    All schools are required to submit a ‘Nil’ return at the end of each term, if they have not experienced any notifiable incidents.

    27 April 2016

  • helplinesSchool Admin Reference Guide

    The ICT Service Helpline Team have produced a School Admin Reference Guide or, as we call it, a guide to Who, What, Why, When and Where.

    27 April 2016

  • helplinesFMS Budget Input

    Do consider coming along to join a group of your peers away from school. You can use the opportunity to input your budget in peace and quiet.

    27 April 2016

  • helplinesBarclays 3 Day Payments

    These workshops are designed for schools that want to make the move away from cheque payments.

    27 April 2016

  • helplinesImpulse Conferences

    The conferences are a great CPD opportunity for Headteachers and Senior Leaders to hear about making use of all the data at your disposal, how to turn it into useful management information for school improvement, and to network with your peers.

    27 April 2016

  • helplinesLevels and Next Year's Timetable

    Please make sure all courses that have been set up in Nova T6 are correctly linked to the course levels within Nova T6 before the first transfer of the timetable into SIMS.

    27 April 2016

  • helplinesFMS Roadshow - Thursday 19 May at Hemingford Abbots

    A reminder that the date of the next FMS Roadshow is Thursday 19 May 2016, 1.30 – 3.30pm at Hemingford Abbots Village Hall.

    27 April 2016

  • helplinesAGORA Special Offer

    Any school looking towards moving to an Online payments system, please note that Capita are currently offering a 10% discount.

    27 April 2016

  • helplinesYear End in SIMS

    Notes to guide you through the Year End process in SIMS have been uploaded to the Portal.

    27 April 2016

  • helplinesNew Look WebCat

    CCS (Cambridgeshire Catering Services) released a new version of WebCat to schools last week.

    27 April 2016

  • helplinesHelplines April 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    27 April 2016

  • helplinesHelplines February / March 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    4 March 2016

  • helplinesDealing with Distasteful Emails

    Over the last month or so we have seen an increase in the number of phishing and spam emails received into the Cambridgeshire school email system.

    4 March 2016

  • helplinesArrangements for the End of Key Stage Statutory Returns 2016

    This year’s End of Key Stage Wizards should become available with the Spring SIMS Upgrade.

    4 March 2016

  • helplinesExams Organiser and the new A2C Project

    Capita are now concentrating on a new generation of Exams Organiser that will be fully A2C compliant.

    4 March 2016

  • helplinesOnline Signup Form for Maintained Schools - Helping You Choose the Right Annual Support for Your School

    The link to the Online Form, for schools to sign up for support from The ICT Service for the next financial year, has now been distributed by email to Cambridgeshire Maintained Primaries, Specials and Nurseries.

    4 March 2016

  • helplinesPreparing for the Next Academic Year

    We have posted some documents on to the Learn Together Portal that secondary schools may find useful when preparing for the next academic year.

    4 March 2016

  • helplinesDinner Money - New Catering Year

    The start date of the catering year determines the week numbers on the CAT forms, so it is very important that you set up the new catering year in Dinner Money well in advance.

    4 March 2016

  • helplinesSecondary School Analysis and Reporting

    Capita have released a set of new importable resources for KS4, for use by secondary schools, for analysis and reporting using Assessment Manager in SIMS.

    4 March 2016

  • helplinesAddress Button in SIMS no longer links to correct map location

    Since the last upgrade some schools have reported that the link opens up a map of a county, but not specific to that search. Each student's address takes you to the same map regardless of where they actually live. This issue can be resolved.

    4 March 2016

  • helplinesFrozen Screens in Central Hosting

    If programs freeze inside Central Hosting, it is usually possible for the user to force a close on the frozen applications.

    4 March 2016

  • helplinesFinancial Year End for Maintained Schools

    Financial Year End will soon be upon us and, as usual, it falls in the Easter Break! However, there is no need to panic – prepare now to sort out your system and it will be plain sailing.

    4 March 2016

  • helplinesKey Dates and Training Coming Up Soon

    A list of upcoming ICT Service courses and key dates for your calendar.

    4 March 2016

  • helplinesHelplines December 2015

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    17 December 2015


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what people say…

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

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info@theictservice.org.uk

Tel:0300 300 0000