The ICT service

November news

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  • briefingsVC with Father Christmas

    Have your pupils been good this year? Then why don't you treat them to a chat with Father Christmas!

    29 November 2017

  • briefingsReminder: Are you getting the right communications from The ICT Service?

    Ensure that you don't miss out on what is relevant to you.

    29 November 2017

  • briefingsStarz+ Updates from eSchools

    The latest news on the Letters Home Tool, eSchools Academy and the eSchools Advent Calendar!

    29 November 2017

  • briefingsDowntime: Saturday 2 December 2017

    On Saturday 2 December 2017 services from The ICT Service will be unavailable due to scheduled maintenance requirements.

    29 November 2017

  • briefingsReminder: 'MyConcern' Demonstration Twilight Sessions for Safeguarding Designated Personnel

    Education Child Protection Services have worked to find a preferred solution for safeguarding software for Education.

    24 November 2017

  • briefingsWork Towards Apple Teacher Accreditation

    As an Apple Regional Training Centre, The ICT Service is excited to be delivering the following courses designed to guide you through making the most of your iPads and help you gain your Apple Teacher Accreditation.

    24 November 2017

  • briefingsGuidance to Run Your Own Film Festival in 2018

    10 years marks our opportunity to pause and take a look at the format of the the Cambridgeshire Young People's Film Festival, and how we can secure adequate funding to make the event more sustainable for the next 3 – 5 years.

    24 November 2017

  • briefingseSchools Advent Calendar

    With Christmas fast approaching and to help you get into the festive spirit, there’s still time for Starz+ subscribing schools to submit an entry to the eSchools Advent Calendar for 2017.

    24 November 2017

  • briefingsLet it Snow... All Over Your Website!

    For all users of our Website Service – Tis the season for 'Falling Snow' again if you want to add a festive touch to your site!

    24 November 2017

  • briefingsPurple Mash: New Templates & Activities

    New writing templates and activities have been added to Purple Mash topics - take a look in Ancient Greeks, Vikings, Indus Valley, Highland Clearances, Scottish People and Anglo Saxons.

    24 November 2017

  • briefingsAdvance Warning: The ICT Service Helpline will be Temporarily Closed on Friday 15 December 2017

    The ICT Service Helpline will be unavailable from 12.30pm until 3.30pm on Friday 15 December for an all staff meeting.

    24 November 2017

  • briefingsIs Your School GDPR Ready?

    Your school is likely to have heard of the changes coming on 25 May 2018, to introduce the General Data Protection Regulation (GDPR). You may also have been contacted by third parties or have been talked into thinking you need to be doing things very differently in the future.

    24 November 2017

  • briefingsGet Going with a Google Starter Kit

    If you've been considering Google Chromebooks as an economic choice of device - for their simplicity, rugged design and ease of use to get your pupils online and collaborating - then talk to The ICT Service about the benefits of a Google Starter Kit.

    24 November 2017

  • briefingsStaff Changes on The ICT Service Helpline

    We'd like to welcome our new member of staff to The ICT Service Helpline Team – Vanessa Green has now joined us and is looking forward to supporting our customers.

    24 November 2017

  • briefingsReminder: Clicker 7 Upgrade

    If your school uses Clicker 6 you might like to take advantage of some special pricing to upgrade to Clicker 7 if ordered before the end of term.

    24 November 2017

  • briefingsReminder: Are you getting the right communications from The ICT Service?

    Ensure that you don't miss out on what is relevant to you. Sign up to receive newsletters with your named email address to make sure you don't miss out on the information you want.

    24 November 2017

  • briefingsDowntime: Saturday 2 December 2017

    On Saturday 2 December 2017 services from The ICT Service will be unavailable due to scheduled maintenance requirements.

    24 November 2017

  • technicalIntroducing FWD-IP (Formerly Ely Telecom) as a new partner For The ICT Service

    FWD-IP is an established and reliable technology integration company with expertise in audio visual, fibre optics, wireless networks, data and much more.

    24 November 2017

  • technicalChange to next scheduled downtime date

    In order to supply schools with the SIMS upgrade at the earliest opportunity and to provide a longer preparation time for the Spring Census, The ICT Service has brought forward the planned scheduled down time by one week to 2 December 2017.

    15 November 2017

  • technicalHigh profile wireless security vulnerability discovered

    On Monday 17 October, security researchers announced that a vulnerability - 'KRACK' (Key Reinstallation Attack) - had been discovered in the encryption protocols (WPA2) used by modern wireless networks.

    15 November 2017

  • helplinesSchool Workforce Census - Thursday 2 November 2017

    We are hopeful that you have all worked on your School Workforce Census returns and that you have uploaded and submitted them to COLLECT.

    14 November 2017

  • helplinesSIMS Autumn 2017 Release

    Capita have released the Autumn upgrade which contains software to enable schools to complete the Spring Census on Thursday 18 January 2018.

    14 November 2017

  • helplinesChange of Staff on The ICT Service Helpline

    We will soon be welcoming a new member of staff to The ICT Service Helpline Team – Vanessa will be joining us on Tuesday 21 November 2017.

    14 November 2017

  • helplinesEmail Accounts Being Locked Out

    When you change your Email/Central Hosting passwords, please remember to immediately change the password on any other devices where you access your emails and have stored your password, particularly mobile devices.

    14 November 2017

  • helplinesImporting the Latest SIMS Pre-Defined Reports – Important Reminder

    Following each SIMS upgrade (Spring, Summer & Autumn) one person in the school must import the latest Pre-Defined Reports into SIMS.

    14 November 2017

  • helplinesIn Touch SMS – moving to ‘Page One’ on Thursday 30 November 2017

    The text message provider for InTouch is moving to Page One. Capita say this will reduce per-text costs.

    14 November 2017

  • helplinesSelected Academic Year on SIMS Homepage

    All SIMS users – please check that the correct Academic Year is displayed at the top of your SIMS Homepage.

    14 November 2017

  • helplinesDowntime: Saturday 2 December 2017

    On Saturday 2 December 2017 services from The ICT Service will be unavailable due to scheduled maintenance requirements.

    14 November 2017

  • briefings'MyConcern' Demonstration Twilight Sessions for Safeguarding Designated Personnel

    Education Child Protection Services have worked to find a preferred solution for safeguarding software for Education.

    10 November 2017

  • briefingsSchool Workforce Census - have you uploaded to COLLECT?

    We have been made aware that some schools believe the deadline to be 1 December 2017 – but this is not the case. Your return must be completed ASAP.

    10 November 2017

  • briefingsWe need your feedback - Cambridgeshire Young People's Film Festival

    Over the past 10 years The ICT Service has organised the Cambridgeshire Young People's Film Festival that has encouraged young people to use creative writing, photography, filming, animation, directing, editing and ICT skills to produce some outstanding pieces of work.

    10 November 2017

  • briefingsPurple Mash Festive Competition

    Subscribers to Purple Mash are invited to enter the third festive card competition - closing date 26 November 2017.

    10 November 2017

  • briefingsAre you getting the right communications from The ICT Service?

    Ensure that you don't miss out on what is relevant to you. Sign up to receive newsletters with your named email address to make sure you don't miss out on the information you want.

    10 November 2017

  • briefingsMIS & FMS Supplier Showcase Days to be re-scheduled

    Previously advertised supplier demonstration days, to give all Cambridgeshire maintained primary, nursery and special schools an opportunity to take a fresh look at the systems in use and to view alternatives, are to be re-scheduled for Spring term 2018.

    10 November 2017

  • briefingsIs Your School GDPR Ready?

    Your school is likely to have heard of the changes coming on 25 May 2018, to introduce the General Data Protection Regulation (GDPR).

    10 November 2017

  • briefingsGet Going with a Google Starter Kit

    If you've been considering Google Chromebooks as an economic choice of device - for their simplicity, rugged design and ease of use to get your pupils online and collaborating - then talk to The ICT Service about the benefits of a Google Starter Kit.

    10 November 2017

  • briefingsStaff Changes on The ICT Service Helpline

    We will soon be welcoming a new member of staff to The ICT Service Helpline Team – Vanessa will be joining us on Tuesday 21 November 2017.

    10 November 2017

  • briefingsClicker 7 Upgrade Discount

    If your school uses Clicker 6 you might like to take advantage of a 30% discount to upgrade to Clicker 7 if ordered before the end of term.

    10 November 2017

  • briefingsDowntime: Saturday 11 November 2017

    On Saturday 11 November 2017 services from The ICT Service will be unavailable due to scheduled maintenance requirements.

    10 November 2017

  • briefingsFortnightly Briefing 29 November 2016

    General news round-up from The ICT Service

    29 November 2016

  • newsCapturing Creativity Conference - Friday 10 February 2017

    The Capturing Creativity Conference, organised by the ELearning Team at The ICT Service, will explore the 'palette of possibilities' technology offers to primary school practitioners.

    29 November 2016

  • newsReminder - Your Opinion Matters to Shape the Future of The ICT Service

    The ICT Service really needs your opinion to help shape the future.

    29 November 2016

  • newsStory Circles - Collaborative Project - Spring Term 2017

    Registration is now open for the Spring Term 2017 Story Circles Project. Join with other classes, beyond your own school, to compose a story in four parts by passing it around a circle.

    29 November 2016

  • newsGet Involved in the Hour of Code Week, 5 - 11 December 2016

    The UK Hour of Code week includes activities comprising of a one-hour introduction to computer science. Pupils and teachers can choose from a variety of activities for Reception children and up and all activities are FREE!

    29 November 2016

  • newsContribute to a Royal Society report on Computing Education

    The Royal Society has launched a Computing Education Project, aimed squarely at supporting teaching of the new computing curriculum.

    29 November 2016

  • newseSchools Advent Calendar 2016 - Prizes for all successful entries!

    A reminder that eSchools are once again planning for an Advent calendar in the run up to Christmas, online from Thursday 1 December, with a new door opening every day until Sunday 25 December 2016.

    29 November 2016

  • newsNew 'Platinum' Unit for ACE (Accredited Competence in E-Safety)

    The ACE Platinum Unit has been released and will be with Starz+ subscribing schools shortly as part of the full ACE (Accredited Competence in E-Safety) scheme of work for primary school children.

    29 November 2016

  • newsLet it Snow... on your School Website!

    eSchools have now activated the falling snow animation for all website users. If you would like to add this to your website, then you can turn on the feature via your website settings.

    29 November 2016

  • newsGet a Quote and Order Online

    The sales area of our website www.theictservice.org.uk/sales is designed to provide you with all the product information, current pricing and comparison functionality you need to make an informed ICT equipment procurement choice for your school.

    29 November 2016

  • newsChristmas Closure Dates 2016

    Our Helpline staff will be taking calls up until close of business on Friday 23 December 2016 on 0300 300 0000, after which time The ICT Service will close for the Christmas period.

    29 November 2016

  • newsCentral Hosting Downtime - Saturday 10 December 2016

    On Saturday 10 December 2016 The ICT Service will be carrying out scheduled maintenance on Centrally Hosted Systems.

    29 November 2016

  • briefingsFortnightly Briefing 14 November 2016

    General news round-up from The ICT Service

    14 November 2016

  • newsCapturing Creativity Conference - Friday 10 February 2017

    The Capturing Creativity Conference, organised by the ELearning Team at The ICT Service, will explore the 'palette of possibilities' technology offers to primary school practitioners.

    14 November 2016

  • newsStory Circles - Collaborative Project, Spring Term 2017

    Registration is now open for the Spring Term 2017 Story Circles Project. Join with other classes, beyond your own school, to compose a story in four parts by passing it around a circle.

    14 November 2016

  • newsPurple Mash Festive Competition and New Tool

    Purple Mash are asking pupils from subscribing schools to design the official Purple Mash festive card. Children are invited to submit a festive image which they have created using 2Paint a Picture.

    14 November 2016

  • newsMaking the Best of Price Increases for Microsoft Products

    Microsoft periodically assess their pricing of products and services. From Sunday 1 January 2017 it is anticipated that customers will see prices increase in the range of 13% to 22% depending upon the platform i.e. on premise or cloud.

    14 November 2016

  • newseSchools Advent Calendar 2016

    eSchools are once again planning for an advent calendar in the run up to Christmas, online from Thursday 1 December, with a new door opening every day until Sunday 25 December 2016.

    14 November 2016

  • newsChristmas Closure Dates 2016

    Our Helpline staff will be taking calls up until close of business on Friday 23 December 2016 on 0300 300 0000, after which time The ICT Service will close for the Christmas period.

    14 November 2016

  • helplinesHelplines November 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    11 November 2016

  • helplinesChristmas Closure Dates

    Our Helpline staff will be taking calls up until close of business on Friday 23 December 2016 on 0300 300 0000, after which time The ICT Service will close for the Christmas period.

    11 November 2016

  • helplinesSIMS Autumn Upgrade

    This upgrade contains changes necessary to be able to create the School Spring Census 2017 and will be required by all schools.

    11 November 2016

  • helplinesThe Spring School Census

    The School Spring Census next year is on Thursday 19 January 2017.

    11 November 2016

  • helplinesInterventions in SIMS

    A new Interventions Module is due to become available at no additional cost in SIMS as a part of the Spring Upgrade 2017.

    11 November 2016

  • helplinesThe Portal is now the Learn Together Hub

    The Portal has now been replaced by the Learn Together Hub (LTH), which is also referred to as Knowledge Hub, a central platform for accessing documents, guidance and advice specifically from the services that matter to you.

    11 November 2016

  • helplinesCapita Licences for the next Financial Year (2017/18)

    SIMS, FMS and Dinner Money are applications licenced by Capita and managed by The ICT Service. We have been requested by Capita to provide a list of all schools that want to continue using the product/s during the financial year 2017/18.

    11 November 2016


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what people say…

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

    1 week


info@theictservice.org.uk

Tel:0300 300 0000