The ICT service

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  • helplinesHelplines EXTRA July 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    19 July 2016

  • helplinesThe ICT Service Helpline - Support During the Summer Holidays

    The ICT Service Helpline will continue to be available throughout the summer holidays.

    19 July 2016

  • helplinesRemote Working from Home

    With the school holidays coming up soon, many of you will be wanting to remote work from home.
    Please familiarise yourselves with the new Remote Access solution.

    19 July 2016

  • helplinesRemoving and Adding Accounts

    We would like to stress the importance of maintaining accounts for staff leavers and new appointments. As soon as staff leave, their accounts should be deactivated/deleted.

    19 July 2016

  • helplinesSIMS Summer Upgrade

    Several changes have been made to the latest SIMS update 7.170 - click to read more.

    19 July 2016

  • helplinesWorking in School during the Holidays

    Are you intending to work in school during the summer holidays? If you are, do you know what to do if you turn on your machine and are unable to log onto the school network or the Internet?

    19 July 2016

  • helplinesYear End Procedures

    It is essential that the new academic year has been defined before the end of August 2016.

    19 July 2016

  • helplinesDinner Money

    Please ensure that Dinner Money refunds are paid to any pupils who are leaving in July 2016, and that outstanding debts are collected before the end of term.

    19 July 2016

  • helplinesEnhancements to Links between AGORA and FMS

    You may have noticed a red cross against your FMS Link in Agora. In the latest upgrade, Capita added two NEW tabs in the Tools | Payment Systems Management | Payment System Parameters area (only visible to schools running the link between FMS and Agora).

    19 July 2016

  • helplinesExams Organiser - Preparing for Results Day

    A new Performance Measures file can then be imported in readiness for processing results in the summer.

    19 July 2016

  • briefingsFortnightly Briefing 14 July 2016

    General news round-up from The ICT Service

    15 July 2016

  • newsGet a Quote and Order Online at

    The NEW Sales area of our website is designed to provide you with all the product information, current pricing and comparison functionality you need to make an informed ICT equipment procurement choice for your school.

    15 July 2016

  • newsAnd the Winners Are.... Congratulations to the Children & Young People's Film Festival 2016 participants

    The Cambridgeshire Young People’s Film Festival is over now for another year; congratulations to all those who took part.

    15 July 2016

  • newsStarz+ Secondary Theme for Primary Children and FREE Office Tools

    Are you aware that Starz+ subscriptions entitle you to FREE Office Tools? Want something a little different for your older pupils?

    15 July 2016

  • newsDownload the Autumn 2016 Course Programme Pin Ups for your Classroom Staff

    The ICT Service ELearning Team are here to help you to plan your CPD opportunities for the coming Autumn Term 2016 and beyond.

    15 July 2016

  • newsOnline Collaboration Projects - Sign Up Now for Autumn Term 2016

    You can now register to participate in the online collaboration projects which are running during Autumn term 2016

    15 July 2016

  • helplinesHelplines June / July 2016

    The e-Newsletter from The ICT Service Helpline for all Management Information System (MIS) Users

    6 July 2016

  • helplinesHow to Avoid Creating Duplicate Pupil Records in SIMS

    Duplicate pupil records in SIMS can cause many problems and care should be taken to avoid creating them.

    6 July 2016

  • helplinesATFs - Files must be requested

    Admission Transfer Files are not automatically sent out to primary schools or available in S2S. If you would like to use an ATF to import your new admissions, you will need to request a file from the IMS team.

    6 July 2016

  • helplinesYear End Procedures

    You don’t have to wait until the end of this academic year. The next academic year must be added before the end of August 2016.

    6 July 2016

  • helplinesSending through the New Timetable

    To assist with the Autumn Census, please make sure that the levels in NOVA T6 match the courses that the students will be following.

    6 July 2016

  • helplinesYear End and the Timetable

    Please take particular care with dates when setting up the new academic year in SIMS.

    6 July 2016

  • helplinesQuick Search in SIMS

    Did you know that if you search for ‘Help’ in the Quick Search field on the SIMS Home Page, it will produce a list of codes to use for specific searches?

    6 July 2016

  • helplinesChanges to the School Census for the 2016-17 Academic Year

    New data items will be included in the School Census for the forthcoming academic year.

    6 July 2016

  • helplinesResults Day Survival Kit for Exams Officers

    Capita have made their ‘Results Day Survival Kit 2016’ available, to help Exams Officers to deal with exam results using SIMS and Exams Organiser.

    6 July 2016

  • helplinesPreparing for Results Days

    Exams Officers - have you tidied your Examin folder recently? The ICT Service would highly recommend archiving or deleting old basedata or results files from your Examin folder.

    6 July 2016

  • helplinesGuidance and Checklist Documents for Admin Staff

    We have created checklists to be useful for reference purposes for when staff or pupils start or leave a school to help ensure that all necessary procedures have been completed.

    6 July 2016

  • helplinesPassports and Country of Birth

    The CREDS team have notified us that in the next academic year the Census will require Country of Birth information for EAL students.

    6 July 2016

  • helplinesImpulse Conference Follow Up

    Following our recent Impulse Conference meetings, we have published the presentation slides from The ICT Service and the CREDS team on the Portal.

    6 July 2016

  • helplinesCentral Hosting Remote Access - Many New Features!

    Our new Central Hosting Remote Access Service has lots of new features designed to make it easier to work remotely.

    6 July 2016

  • helplinesNon-teaching Pay Scales

    Please note that the new pay scales for non-teaching staff were loaded onto the Portal on Friday 24 June 2016.

    6 July 2016

  • helplinesHelpline Staff Leaver

    Some of you may already be aware that on Friday 17 June Emma from The ICT Service Helpline team took early retirement.

    6 July 2016

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what people say…

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

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