The ICT service

February news

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  • technicalResolved: Issue with Enhanced Web Filtering service

    We have been made aware of a problem with our Enhanced Web Filtering service; currently sites that should be blocked are intermittently being allowed through the filter.

    22 February 2017

  • helplinesFMS 6 Closing down Old Financial Year

    Guidance notes are now available to guide schools through the process of closing the previous financial year.

    9 February 2017

  • helplinesSearching for Documents on the Learn Together Hub – did you know?

    Handy tips for finding documents on the new Learn Together Knowledgehub.

    9 February 2017

  • helplinesEnd of Life for Windows Vista

    Microsoft is ending its support for Windows Vista on Tuesday 11 April 2017. Please be aware that if you have any PCs running Vista in your school they will no longer be supported within Central Hosting.

    9 February 2017

  • helplinesSpring Census 2017

    The ICT Service Helpline took almost 300 calls on Census Day, most of which related to the Census itself or the errors received when trying to upload to the COLLECT website.

    9 February 2017

  • helplinesPrinting problems in Central Hosting

    We recommend that all users upgrade their Screwdrivers printing software.

    9 February 2017

  • helplinesEWO Reports – 90% or less attendance

    A number of schools have received email requests from Education Welfare Officers asking for percentage attendance reports - this information can be drawn out of SIMS in one easy report.

    9 February 2017

  • helplinesCentral Hosting Downtime: 11 February 2017

    On Saturday 11 February 2017 The ICT Service will be carrying out scheduled maintenance on Centrally Hosted Systems.

    9 February 2017

  • briefingsOur Guide to Services is now available!

    Our NEW Guide to Services can now be downloaded and it contains comprehensive detail about the services and support provided by The ICT Service.

    8 February 2017

  • briefingsOur Lucky Winning School for the MacBook Air Competition is...

    The winning school was one of many schools that entered the competition, and was drawn out of the hat after correctly answering three questions by having a look around our Sales & Procurement website.

    8 February 2017

  • briefingsAdmin Angels: Employment opportunity

    The ICT Service is looking to recruit more ‘Angels’ for our Admin Angels Service. We provide SIMS Schools Support Officers to schools that need short term cover for staff absences.

    8 February 2017

  • briefingsEmail Bounce Backs

    The ICT Service will will migrate our business email system to a new platform during the February half term 2017. Following this change some schools who currently share the Schools Hosted email system with us may receive an error message when you try to email us.

    8 February 2017

  • briefingsE2BN Conference – Save the Date!

    This year's E2BN educational conference is to be themed 'The Digital School for the Digital World'

    8 February 2017

  • briefingsCentral Hosting Downtime: 11 February 2017

    On Saturday 11 February 2017 The ICT Service will be carrying out scheduled maintenance on Centrally Hosted Systems.

    8 February 2017

  • technicalSophos Enterprise Console Upgrade

    The latest version of the console (version 5.4.1) has been made available to download and can be run as an upgrade over the top of an existing console.

    7 February 2017

  • briefingsFortnightly Briefing 12 February 2016

    General news round-up from The ICT Service

    12 February 2016

  • newsOur 2016-17 Guide to Services has ARRIVED!

    This year’s Guide contains full details about services and support provided by The ICT Service. We aim to ensure that you have all the information you need to cover your school’s requirements for the coming 2016-17 year.

    12 February 2016

  • newsThe 'Capturing Creativity' Conference - For your Classroom Staff!

    The ELearning Team at The ICT Service has been busy planning a day of hands-on workshops for the Capturing Creativity Conference, to be held on Tuesday 22 March 2016, 9.30am – 4.00pm at the Cambridge Golf and Conference Centre, Hemingford Abbots.

    12 February 2016

  • newsStarz+ Data Integration Changes

    To date, Starz+ school data integration has been achieved using an integration tool provided by Groupcall Ltd. But the system is being upgraded at the end of February 2016 and there will be a new provider, Wonde Ltd.

    12 February 2016

  • newsNova T6 Timetablers Workshop - Monday 29 February 2016

    Run specifically for Timetablers, the workshop will provide an opportunity for you to spend time with other Timetablers and to work on your timetable away from your school.

    12 February 2016

  • newsCambridge Science Festival 2016

    With a huge range of events happening during the festival, take a good look at the website and make sure you don’t miss out!

    12 February 2016

  • technicalSpam and Phishing Emails

    Over the last week or so we have seen a massive increase in the number of phishing and spam emails received into the Cambridgeshire schools email system.

    9 February 2016

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what people say…

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

    1 week

Tel:0300 300 0000