The ICT service

Removing and Adding Accounts

For Primary and Secondary Schools

We would like to stress the importance of maintaining accounts for staff leavers and new appointments.
 
Accounts that need investigating:
 
  • Active Directory Accounts  -  these allow users to log onto machines on the school network
  • Central Hosting/Email Accounts
  • SIMS/FMS Accounts
As soon as staff leave, their accounts should be deactivated/deleted.
 
Please note: if these leavers have folders or data that will be required by replacement staff, please make sure this data is moved or copied before the accounts are deactivated/deleted.
Do not deactivate or delete any generic account for Office, Head or Finance etc.
 
All schools should have people who are able to administer these accounts:
 
  • Technician/ICT Co-ordinator for Active Directory
  • Admin Tool Operator for Central Hosting/Email
  • SIMS Administrator for SIMS access
  • Finance Officer for FMS access
Don’t wait for new staff to arrive before setting up accounts; they will not become active until the new user logs on for the first time and selects their own passwords.
 
It is much safer and more efficient for schools to maintain their own accounts.  If, for some reason, this is not possible, The ICT Service Helpline can carry out these procedures; however, requests should be made in writing (email support@theictservice.org.uk), giving specific details of the name, role and access requirements of the new user.
 
As schools are able to maintain their own accounts, at busy times these requests could be classed as lower priority cases for The ICT Service Helpline; we would therefore recommend that requests for new accounts should be submitted before or during the holidays whenever possible.
 
The following documents are available on the Portal at www.learntogether.org.uk – they provide very useful guidance and checklists:
 
School Admin Reference Guide
Staff Starters Checklist
Staff Leavers Checklist
Pupil Starters Checklist
Pupil Leavers Checklist

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info@theictservice.org.uk

Tel:0300 300 0000