The ICT service

Fortnightly Briefing 14 July 2016

Get a Quote and Order Online at 

Purpose:  Information about how to get a quote or order ICT equipment online from The ICT Service
Audience:  All Schools

The NEW Sales area of our website is designed to provide you with all the product information, current pricing and comparison functionality you need to make an informed ICT equipment procurement choice for your school.   

Build your quote
Add equipment, choose your installation requirements and associated products through the 'Add to Basket' function, then print your quote immediately - no need to wait for us to get back to you with prices or availability.
Order Online
Set up your account details on the website and we will invoice your school as usual.

Our website is designed to streamline the research, quote and order process for you; but remember we are still available at the end of the phone to discuss your requirements.
Call us on 0300 300 0000 or email


And the Winners Are.... Congratulations to the Children & Young People's Film Festival 2016 participants

Purpose:  Results of this year's Film Festival Awards
Audience:  All Cambridgeshire Learning Establishments

The Cambridgeshire Young People’s Film Festival is over now for another year; congratulations to all those who took part. 
The Award Ceremony for older film makers took place last month at Cineworld in Huntingdon with the overall winner being from an Independent entry by Lily Cobbold – Hansel and Gretel. 
Watch the film here
Best of Secondary and Special Festival – Independent Entry from Lily Cobbold
The Primary Awards event took place at the Cambridge Corn Exchange on Thursday 7 July 2016. 
Over 1000 adults and children were invited to attend to celebrate their achievements and share the evening with the VIP guest Katie ('Tag') Garwood.  Katie lives in St Neots and went to Middlefield Primary School before gaining a scholarship to a London dance school.
Our VIP Katie took the stage just after the interval and was able to relay to those attending the highlights of her career so far… singing with Robbie Williams at the London Palladium, a long run in the West End musical stage show Billy Elliot plus having just completed the CBBC programme Hank Zipzer where she played the part of school bully Adele.
Congratulations to Park Street Primary School for winning the Primary ‘Best of Festival’ with their entry ‘Mess’  - Watch the film yourself here
Best of Primary Festival – Park Street Primary 
View all category winners here

Starz+ Secondary Theme for Primary Children and FREE Office Tools

Purpose:  For Information
Audience:  Starz+ Subscribing Schools

Are you aware that Starz+ subscriptions entitle you to FREE Office Tools?
As part of the subscription to Starz+ schools have access to ‘Letters Home’, a ‘Parent Evening Booking Tool’ and free website hosting when using the eSchools template. 
Want something a little different for your older pupils? 
You may not be aware, but it is now possible to change the Starz+ Dashboard ‘theme’ for your children.  Older pupils may prefer the ‘Secondary’ theme, very similar to a teacher’s dashboard.  Changes can be made in the Administration area CP | Year Groups. 
Contact us if you would like to discuss the above items, or any other Starz+ support queries, by calling 0300 300 0000 or email 

Download the Autumn 2016 Course Programme Pin Ups for your Classroom Staff

Purpose:  Tools to help you plan the right CPD opportunities for your Classroom Staff.
Audience:  Headteachers and Classroom Staff in Primary Schools

The ICT Service ELearning Team are here to help you to plan your CPD opportunities for the coming Autumn Term 2016 and beyond.
You can now download the following Course Programmes:
All of the courses you find in our literature can also be requested as a consultancy and can be delivered in school at a convenient time for you. 
Please contact us to discuss your requirements with our ELearning Team.  Call 0300 300 0000 or email

Online Collaboration Projects - Sign Up Now for Autumn Term 2016

Purpose:  Reminder for information
Audience:  EYFS, KS1 and KS2 teaching staff

You can now register to participate in the following projects which are running during Autumn term 2016:
Story Circles 
3 October to 11 November 2016, focusing on
Fairy Stories and Traditional Tales
Battle of the Poets 
October to November 2016, focused on the theme of Messages,
in line with National Poetry Day on 6 October 2016
The cost to participate is just £30 per class for Starz+ subscribing schools and £40 per class for non-subscribing and out of county schools.
For further information, or to register your class, please visit the Collaboration Projects page on our website.
If you have any questions please call us on
0300 300 0000 or email


Central Hosting Downtime: Saturday 13 August & 10 September 2016

Purpose: Reminder of scheduled downtime information Saturday 13 August & 10 September 2016
Audience: School staff using Centrally Hosted Systems

On Saturday 13 August & 10 September 2016 The ICT Service will be carrying out scheduled maintenance on Centrally Hosted Systems.
The following systems will therefore be unavailable between 7.00am and approximately 11.00pm on Saturday 13 August & 10 September 2016:
  • Centrally Hosted Email (Email sent to accounts during this time will still be delivered)
  • Remote Access
  • School based systems via Remote Access
  • Video Conferencing
The full calendar of scheduled downtime dates can always be found on our website

Customer Request/Incident

We invite our customers to use our online form to quickly let us know if you have a request or an incident to report.

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what people say…

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

    1 week

Tel:0300 300 0000