The ICT service

Frozen Screens in Central Hosting

For Primary and Secondary Schools

If programs freeze inside Central Hosting, it is usually possible for the user to force a close on the frozen applications. 
 
It is necessary to close out of Central Hosting by undertaking the following process:
 
  • Click on the Start button (inside Central Hosting) and select Log Off.  You should then see a message which allows you to confirm that you are happy for the open programs to be forced to close. 
  • When the Central Hosting session has closed down, wait a couple of minutes to allow the programs to fully close and then log back into Central Hosting – the programs should then be working normally.
Please note: users should NOT log out of Central Hosting by clicking the ‘X’ in the top right corner – this procedure does not close Central Hosting properly and is one of the main causes of printer issues and duplicate sessions.
 
If you see duplicate programs such as ‘SIMS (2)’ and ‘Microsoft Outlook (2)’, this may be a result of closing out of Central Hosting having pressed the ‘X’ or being disconnected from a previous Central Hosting session by an interruption to service.  Logging out using the correct process can often resolve this problem too.
 
Users sometimes try to close frozen applications in Central Hosting by using Control-Alt-Delete – this will not work, as the applications are not on the machine or network.  Even shutting down the machine will not resolve the issue.
 
If you require any assistance please contact The ICT Service Helpline on 0300 300 0000 – you can request that we remotely log you out of your Central Hosting session.    

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latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

    1 week


info@theictservice.org.uk

Tel:0300 300 0000