The ICT service

Fortnightly Briefing 12 February 2016

Our 2016-17 Guide to Services has ARRIVED!

Purpose: Information about annual signup for services from The ICT Service
Audience:  All Cambridgeshire Maintained Primary, Special and Nursery Schools 

Earlier this week, we sent all Cambridgeshire Maintained Schools an email containing a link to view our NEW Guide to Services 2016-17
This year’s Guide contains full details about services and support provided by The ICT Service.  We aim to ensure that you have all the information you need to cover your school’s requirements for the coming 2016-17 year, including:
  • Annual Support Package Options - Core, Enhanced, EnhancedPlus AND the NEW EnhancedPlus Bundlesour most comprehensive support packages for schools
  • New Discounted Consultancy and Training Session Bundles, including SIMS New User and FMS New User Bundles.
Guide to Services Cover Image
To make the process even easier, we have also provided a separate price list to help you plan.
Please let us know if you didn’t receive the original email, and we will resend it to your school.
After the half term break we will be sending all Cambridgeshire Maintained Schools another email that will contain a link to a bespoke Online Signup Form and a PVN (Personal Verification Number) to access the form and choose your services for 2016-17.
Our Customer Service Team will, as always, be here to support you to make informed choices based on your school’s needs and requirements in 2016-17.
All teams at The ICT Service are committed to providing all of our customers with the best value and best service possible whilst recognising the budget pressures you face.
For any further information please call us on 0300 300 0000 or email 

The 'Capturing Creativity' Conference - For your Classroom Staff!

Purpose: Reminder - Information and to register an interest
Audience: Classroom Staff in Primary Schools

The ELearning Team at The ICT Service has been busy planning a day of hands-on workshops for the Capturing Creativity Conference, to be held on Tuesday 22 March 2016, 9.30am – 4.00pm at the Cambridge Golf and Conference Centre, Hemingford Abbots.
Children don't just consume; with the right opportunities they are also creators.  Our conference for primary school practitioners will explore the 'pallette of possibilities' technology offers. 
Workshops confirmed so far include: 
  • 3D Design and Printing
  • 54321 Film Making
  • Performing and Presenting Poetry
  • Digital Literacy with Purple Mash
  • Making a Radio Play
  • Freeing the Mind - Removing the Barriers for SEN
Book Online Now
  • £125 per delegate with Lunch included!
  • Send a second delegate from your school for just £75

Starz+ Data Integration Changes

Purpose: System upgrade information
Audience: All Starz+ subscribed customers and users of eSchools Office Tools

As you know, through Central Hosting, your school data is integrated with the Starz + Learning Platform for account management, the office communication tools and parent evening booking system, to help it run and stay up-to-date with all relevant information.
To date, this has been achieved using an integration tool provided by Groupcall Ltd. But the system is being upgraded at the end of February 2016 and there will be a new provider, Wonde Ltd.   Not only will Wonde enable this integration with SIMS through Central Hosting, it will also help you to comply with the Data Protection Act by giving you full control of your school data.  The ICT Service will also have access to a local authority console to support you.
Please be assured there are no costs to your school for this upgrade. However, if you would like to receive monthly management reports detailing the school’s data usage, Wonde offers this service at a charge of £8 per month. Along with helping you comply with your data protection obligations, these reports can be stored and used in any future Ofsted inspections.
If you would like to receive these monthly reports, or have any other questions, then please let us know by email to

Nova T6 Timetablers Workshop - Monday 29 February 2016

Purpose: Reminder - Workshop Booking Now Available
Audience: All Secondary School Timetablers

  • Are you a secondary school Timetabler already thinking about your timetable for next year? 
  • Are you going to be doing something different?
  • Do you want to spend time on your timetable away from the pressures of your everyday work at school?
  • Would you like to spend time discussing your plans with colleagues who understand timetables and how the timetabling software works?
If your answer to any of these questions is 'yes' then the Nova T6 workshop is for you.
Run specifically for Timetablers, the workshop will provide an opportunity for you to spend time with other Timetablers and to work on your timetable away from your school.
We know that most colleagues who construct school timetables using Nova T6 are already expert users of the software so this workshop is not run as a training course. This means that you don’t need to worry about wasting your time acquiring knowledge that you already have. 
If you are thinking about introducing a new aspect to your timetable then colleagues will be on hand who will be able to support you as necessary and show you how to use features of Nova T6 that you might not have used before.
Book your places online now
Just £79 for a morning or afternoon session, or stay for the day for £139

Cambridge Science Festival 2016

Purpose: For information
Audience: All schools interested in local events/activities

The 2016 Cambridge Science Festival kicks off on Monday 7 March until Sunday 20 March 2016.
With a huge range of events happening during the festival, take a good look at the website and make sure you don’t miss out (especially as some talks, sessions and workshops must be booked in advance). 
Get More Information and Book

Central Hosting Downtime: Saturday 13 February 2016

Purpose: Reminder of scheduled downtime information Saturday 13 February 2016
Audience: School staff using Centrally Hosted Systems

On Saturday 13 February 2016 The ICT Service will be carrying out scheduled maintenance on Centrally Hosted Systems.
The following systems will therefore be unavailable between 7.00am and approximately 7.00pm on Saturday 13 February 2016:
  • Centrally Hosted Email (Email sent to accounts during this time will still be delivered)
  • Remote Access
  • School based systems via Remote Access
  • Video Conferencing
The full calendar of scheduled downtime dates can always be found on our website

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what people say…

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

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  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

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    Emily Lewney, Bar Hill Community Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

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    Rebecca Mack, Business Manager, The Fields CC

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

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    Alison Rowbotham, The Weatheralls Primary School

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

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  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

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latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

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Tel:0300 300 0000