The ICT service

Fortnightly Briefing 3 March 2016

Signing up to Services for 2016-17

Purpose: Information about annual signup for services from The ICT Service
Audience:  All Cambridgeshire Maintained Primary, Special and Nursery Schools 

We have now sent all Cambridgeshire Maintained Schools an email containing a link to view our NEW Guide to Services 2016-17 and a separate email to schools containing a link to the online signup form and the PVN (Personal Verification Number) to access it.
This year’s Guide contains full details about services and support provided by The ICT Service.  We aim to ensure that you have all the information you need to cover your school’s requirements for the coming 2016-17 year, including:
  • Annual Support Package Options - Core, Enhanced, EnhancedPlus AND the NEW EnhancedPlus Bundles – our most comprehensive support packages for schools
  • New Discounted Consultancy and Training Session Bundles, including SIMS New User and FMS New User Bundles.
Guide to Services Cover Image
To make the process even easier, we have also provided a separate price list to help you plan.
Please let us know if you didn’t receive the original email, and we will resend it to your school.
The feeback that we receive on a regular basis suggests that our customers are really satisfied with the services we provide. 
Do talk to our Customer Service Team if you would like any help to complete your signup form.  We would be grateful to receive it by Thursday 17 March 2016.
For any further information please call us on 0300 300 0000 or email 

The 'Capturing Creativity' Conference - For your Classroom Staff!

Purpose: Reminder - Information and to register an interest
Audience: Classroom Staff in Primary Schools

The ELearning Team at The ICT Service has planned a day of hands-on workshops for delegates of the Capturing Creativity Conference, to be held on:
Tuesday 22 March 2016
9.30am – 4.00pm
Cambridge Golf and Conference Centre, Hemingford Abbots.
Children don't just consume; with the right opportunities they are also creators.  Our conference for primary school practitioners will explore the 'pallette of possibilities' technology offers. 
Workshops confirmed so far include: 
  • 3D Design and Printing
  • 54321 Film Making
  • Performing and Presenting Poetry
  • Digital Literacy with Purple Mash
  • Making a Radio Play
  • Freeing the Mind - Removing the Barriers for SEN
Still time to Book Online!
  • £125 per delegate with Lunch included!
  • Send a second delegate from your school for just £75

ACE Bronze Shared Project

Purpose:  A shared project for schools
Audience: All Starz+ Subscribing Schools and those interested in E-Safety Learning

A further project has now been shared with all Starz+ subscribing schools – ACE Bronze
This project can be used in conjunction with ACE (Bronze Award) teaching to help consolidate children’s E-Safety learning.  Get more information, plus find out how to download your own copy of the project. 
The ELearning Team have more shared projects for schools – see details on our website
If your school is not a Starz+ subscriber but you are still interested in using the ACE (Accreditation of Competence in E-Safety) scheme of work, please contact the ELearning Team by calling 0300 300 0000 or email  to find out how you can get your hands on a copy. 

Parent Evening Booking Tool

Purpose: Information about booking parent evening appointments
Audience: All Starz+ subscribing schools

Have you tried using the FREE Parent Evening Booking tool?
Follow the example of Wendy at Ashbeach Primary and you too could be saving office time by letting parents book their own consultation session. 
After using the tool, Wendy said “It was so much easier than before, we shall definitely be using it again!”
Find out more by calling The ELearning Team on 0300 300 0000 or by email to

Cambridge Science Festival 2016

Purpose: For information
Audience: All schools interested in local events/activities

The 2016 Cambridge Science Festival kicks off on Monday 7 March until Sunday 20 March 2016.
With a huge range of events happening during the festival, take a good look at the website and make sure you don’t miss out (especially as some talks, sessions and workshops must be booked in advance). 
Get More Information and Book

Battle of the Poets - Collaborative Project 

Purpose:  Invitation to view and comment
Audience: All Primary Schools

Pupils in several primary schools around the county have been busy crafting and performing poems for Her Majesty The Queen in celebration of her 90th birthday later in the year.
At this stage in the project you are invited to view their performances and become a ‘Critical Friend’ providing the children with constructive feedback. All performances can be viewed here.
An invitation to view the work has also been sent to Her Majesty and staff at Buckingham Palace!

Purple Mash - How effectively are you using it?

Purpose:  For information
Audience: All Primary Schools

Having been lucky enough to have recently joined the Thriplow Primary school staff for their Purple Mash training session, the ELearning Team are excited about some of the opportunities it offers – in particular, the option to share and celebrate through the Purple Mash Display Boards, which can be embedded on your website.
For further information about Purple Mash and / or our Schools Website Service, please call us on
0300 300 0000 or email

Central Hosting Downtime: Saturday 12 March 2016

Purpose: Reminder of scheduled downtime information Saturday 12 March 2016
Audience: School staff using Centrally Hosted Systems

On Saturday 12 March 2016 The ICT Service will be carrying out scheduled maintenance on Centrally Hosted Systems.
The following systems will therefore be unavailable between 7.00am and approximately 7.00pm on Saturday 12 March 2016 
  • Centrally Hosted Email (Email sent to accounts during this time will still be delivered)
  • Remote Access
  • School based systems via Remote Access
  • Video Conferencing
The full calendar of scheduled downtime dates can always be found on our website

Customer Request/Incident

We invite our customers to use our online form to quickly let us know if you have a request or an incident to report.

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what people say…

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

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Tel:0300 300 0000