Is your school getting the right level of support?
Choose from our Core or Enhanced packages or, to maximise the annual benefit, choose EnhancedPlus
Our support packages are built to help ensure your school is saving time and money in the long term
The Guide to Services 2017-18
All the details that Primary, Special, Nursery and Secondary Schools need
You can also request the price list for your school type and contact our Customer Service Team for any help with choosing the right services for your school.
Starz+ Learning Platform
Making the best of your investment
Starz+ is a learning platform designed specifically for primary schools in Cambridgeshire. It provides an age-appropriate system where pupils can practise online safety and minimise E-Safety risks.
ICT Equipment Advice & Bespoke Quotations
Equipment Sales, Installation and Upgrades from The ICT Service
Talk to us. No matter how big or small your future plans are, whether you need just one PC upgrade or an entire new build project with hundreds of devices.
ACE (Accreditation of Competence in E-Safety)
An age appropriate E-Safety programme of classroom activities
Help children develop their skills and confidence in the digital world.
Book your training courses online for Summer Term 2017
Full course details available
We provide courses and training to support all your MIS, SIMS, FMS, School Improvement, Computing Curriculum and E-Safety needs.
E-Safety Session Bundles
Choose a Session or Discounted Bundle
To help you respond to the local and national context we offer sessions for Staff Awareness Raising, E-Safety Policy Review / Development, Parental E-Safety Talks, In-Class Awareness Raising Experience Sessions and an Staff E-Safety Survey.
Get your School an ICT Equipment Audit
Are you ‘age aware’ and regularly update your ICT equipment?
The ICT Service recommends that schools undertake an IT Equipment Audit every 3 – 4 years. We offer Lite or Enhanced Audit options.
Does your school need more Admin Support?
The Admin Angels are here to help
Competitively priced at £25 per hour, far less than consultancy rates - our experienced Admin Angels help schools with staff shortages and provide the additional resources needed.
Choose a Session Bundle
Discounted Consultancy and Training Packages
Explore some specific Session Bundles put together by our teams of ELearning and MIS / School Improvement Consultants
Taking Care of Your Data with the Cloud Backup Service
Remove the need to retain, maintain and invest in a local backup solution
If your school is looking to save time and money, consider Cloud Backups from The ICT Service
Regularly scheduled on-site ICT Support
Choose a visit schedule to suit your school
Scheduled Technician Support from The ICT Service means your school can benefit from regular on-site visits by an experienced, capable and approachable ICT Technician - a real member of your school's team.
School Website Service
Design, Training and First Line Support
Does your school need a website that’s easy to manage, that can be delivered to you for your own school staff to administer, and is supported by friendly staff at The ICT Service?
The ICT Service
We are driven by a commitment to education. We believe that ICT can make a significant difference to children’s learning and well-being and that it is business-critical for schools. We believe that Britain’s future depends upon the development of citizens who are creative, confident and responsible users of technology.
Our ambition is to be recognised across the East of England as leaders in the field of educational ICT.
Monday - Thursday 8.00am - 5.00pm
Fridays 8.00am - 4.30pm
Saturday 13 & Sunday 14 May 2017, all day
Saturday 27 & Sunday 28 May 2017, all day
The ICT Service has a broad range of expertise and experience working with schools in Cambridgeshire and beyond. We understand the demands facing school leaders and practitioners and work closely with them to develop a coherent approach to strategies for ICT.
- technical Current Firewall and Network Issues You may be aware of some intermittent connectivity issues with the Internet connection shared by all Cambridgeshire schools since 12.00pm on Wednesday the 26 April 2017. 28-04-2017
- technical Data Centre Power Upgrades - Weekend Downtime Required As a result of planned works by LGSS to upgrade the UPS at the Data Centre in Cambridge, there will be downtime occuring on the following weekends, on both Saturday and Sunday: 13 & 14 May 2017 and 27 & 28 May 2017. 20-04-2017
- helplines Limited Helpline Availability – Thursday 20 April 2017, 12.15 - 2.45pm Please be advised that you can still contact the Helpline for important/urgent issues that may arise. 19-04-2017
- helplines Vacancy on The ICT Service Helpline The purpose of this post is to provide a high quality and responsive telephone support service for schools. We aim to provide advice, guidance and problem resolution with software (primarily the school SIMS system), computer equipment and communications systems in schools. 19-04-2017
- helplines SIMS Spring Upgrade The Spring SIMS Upgrade has brought various changes to the Interventions, Course Manager, Exams Organiser, School Census and Discover modules, as well as updates to the AMPA folder. 19-04-2017
- helplines Assessment Manager Updates The Spring SIMS upgrade brings in a large number of new assessment resources, from the End of Key Stage Wizards to new KS4 resources and Programmes of Study. 19-04-2017
- helplines Interventions in SIMS The SIMS Spring Upgrade introduced the Interventions area to SIMS. This allows schools to record additional support for students, the cost of support, targets and outcomes. 19-04-2017
We invite our customers to use our online form to quickly let us know if you have a request or an incident to report.
Let us know if you would like to receive any of our regular email newsletters direct to your inbox.
Add products to your basket to enquire about multiple services
what people say…
We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).
Weatheralls Primary School
The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school
Alison Rowbotham, The Weatheralls Primary School
Really clear, easy to follow course with some great ideas.
Sarah Dodsworth, Wisbech St Mary Primary School
I was given extremely clear and understandable instructions to help me find my way through difficulties.
Sue Bardell, LLDD Team, CCC
Thank you. The e-safety session was one of the best uses of time that I have had for a long while.
...really helplful during a very stressful time...
Secondary School ICT Technician
I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called
Primary School Secretary
I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.
Yasmin Trace, Hatton Park Primary School
Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.
Christine Bradshaw, St Ivo School
All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.
Sarah Walker, Thorndown Primary School
I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.
I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.
Head, Abbots Ripton C of E Primary School
I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!
Emily Lewney, Bar Hill Community Primary School
Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.
Lynn Hilling, The Vine Primary School
Emma always explains what you need to do very clearly and is extremely helpful - Thank you
Sue Scott, Alderman Payne Primary School
Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.
Sheena Marsh, Sawtry Infant School
The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.
Paula Beeby, Coates Primary School
I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.
Rebecca Mack, Business Manager, The Fields CC
Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!
Chris Cater, Cottenham Primary School
Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.
Primary School Headteacher
The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.
Margaret Carpenter, Longsands Academy
We are currently aware of issues affecting the CPSN Network and our customers in schools. The ICT Service... http://fb.me/yd1L6tzj